We currently have a web based helpdesk application that we built. This application sends out a number of emails at certain points along the life cycle of an incident. One of these emails is an email to the client once the incident has been closed.
Within this email we wish to to embed som sort of form with a couple of questions about the service they received that once submitted would write back to a SQL server database.
One way I thought about doing theis was an embedded Infopath form that would submit to a SQL Database.
Is this possible and is there any other way to do this without having to purchase a third party tool