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How to Embed a form into an email that writes to a database

Posted on 2010-08-16
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Last Modified: 2013-12-18
We currently have a web based helpdesk application that we built.  This application sends out a number of emails at certain points along the life cycle of an incident.  One of these emails is an email to the client once the incident has been closed.

Within this email we wish to to embed som sort of form with a couple of questions about the service they received that once submitted would write back to a SQL server database.

One way I thought about doing theis was an embedded Infopath form that would submit to a SQL Database.

Is this possible and is there any other way to do this without having to purchase a third party tool
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Question by:WNottsC
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Expert Comment

by:Barry Gill
ID: 33445354
it is possible, but most mail clients will disable the form. you are better of housing the form on a web page and merely providing a link to the page to the recipient. You can use unique URLS with a smart code as part of the URL to pre-populate the form with what you do know about that recipient.

Alos less likely to be blocked by AV/AS gateways.

Forms require scripts, scripts = VERY UNWANTED in email.
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Author Comment

by:WNottsC
ID: 33445473
the clients that will be recieving this are only internal clients on our exchange server.  If this is possible how would you do it?  We suggested to our IT Director what you mentioned but he does not want the additional click
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Barry Gill earned 500 total points
ID: 33445661
you could use info path forms, but should still seriously consider this. Scripting of any kind is ill advised as AV systems really don't like it and creating exceptions allows holes to form for nasty folk to take advantage of.
You should in truth be directing to a website (sharepoint?) this is not an inconvienience to do and you could probably set up a reminder system too if they have not responded within an alloted timescale.

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