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NetBackup causing high utilization

Posted on 2010-08-16
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Last Modified: 2012-05-10
Hello all,

We have a Netware server(6.5 sp5), that currently has the Symantec Netbackup agent loaded on it. The issue we are having is that about once a week, the server utilization pins itself at or near 100%. After further investigation over the last couple occurances of this happening I find that the BPCD.nlm(NetBackup) is loaded 8 or 9 times, and is causing the high utilization.

Does anyone have any suggestions on why this might be occuring, and what I might be able to do to fix this(Note - Restarting the server clears it up, but this is a high use production server and restarting it once a week causes issues).

Thanks in advance for any suggestions.
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Question by:john_gillette
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Expert Comment

by:SysExpert
ID: 33446680
Do you have the latest versions and patches for the backup agent ?

I hope this helps !
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Author Comment

by:john_gillette
ID: 33447121
We are at version 6.5.
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Author Comment

by:john_gillette
ID: 33447146
The version of the bpcd.nlm is:

6.5 Feb 20 2008

I don't this there is a later version for novell.

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LVL 63

Expert Comment

by:SysExpert
ID: 33447279
Can you reboot the server weekly during your maint. schedule ?

Can you check that the NLM is unloaded manually during the week ,if it has multiples ?

Does this happen during a backup window or randomly ?

Is there a RAM utilization issue ?

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Author Comment

by:john_gillette
ID: 33453576
When I try an unload them manually, it just hangs and I have to reboot to get it to un-hang.

I think what is happening is, it loads the nlm for every backup job during the week and never realeases it.

The server is new this year, and has 4 GB of ram. It doesn't seem to have any RAm utilization issues.
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SysExpert earned 500 total points
ID: 33455648
You may have to contact Symantec at this point.

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Author Closing Comment

by:john_gillette
ID: 33569643
I'll give it a go, but it's like pulling teeth to get them to give you a straight answer. Thanks everyone for your assistance.
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