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Quickbooks Pro 2008 displays "Loading Qickbooks" then doesn't load

Posted on 2010-08-16
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Last Modified: 2012-05-10
Shortly after Microsoft's Patch Tuesday, Quickbooks Pro 2008 would not open on my 32-bit Windows 7 Ultimate desktop.

The "Loading Quickbooks" graphic displays briefly, then Quickbooks fails to start.

So far, I have run the system file checker (sfc /scannow) and have run the repair option on the Quickbooks uninstall menu.

During the Quickbooks repair process, I got the attached error message.

Not sure if I'm supposed to edit the registry or not.

Please help me get Quickbooks up and running, preferably without having to uninstall/reinstall.

Thanks--
qberror.JPG
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Question by:reckon
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34 Comments
 
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by:wingspin
ID: 33447303
Go to Control Panel, Administrative Tools, Services and see if the Intuit service is running.  
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by:reckon
ID: 33447521
The service is set to manual, and when I tried to start it, I got:


QB2.JPG
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by:Nettron
ID: 33448826
According to Intuit, quickbooks 2008 is not compatible with Windows 7. I have had to find that out myself as well with a client upgrade a while ago. Apparantly Quickbooks 2010 is compatible and supported.

I'm quite surprized that you have been able to run it up to now on Windows 7, maybe restoring (system restore) your machine to a point before the windows update will have you working again. Have a look at what update was the last update and maybe not install it once finished with the system restore, but you will have to decide if skipping an important update is worth the risk.

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Expert Comment

by:wingspin
ID: 33449520
Can you go to the Intuit service and look at the properties and see what the dependencies are?

Also, if you go to your QuickBooks icon or go to start, programs, and find the QuickBooks start icon and "right click" it and select properties, then go to the Compatibility tab and check the box to have it run in Windows XP  mode, it might work.

If that doesn't work, I would probably do as Nettron suggests and restore this machine to a date when you know it worked.    
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Author Comment

by:reckon
ID: 33450343
Wingspin: No dependencies. Should it have?

Tried XP and Vista compatibility, but neither worked.

Nettron: It hasn't always been smooth, but it's worked until now (i.e., I have to open it by right clicking and choosing "Run as administrator" to get the email function to work).

My understanding of the latest round of patches is that they were pretty important in terms of security, so I hesitate to start uninstalling.

May have to suck it up and buy the upgrade--but I've always been able to get it to work before this.
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by:wingspin
ID: 33450460
You could always save your data file and do a reinstall on top of the updates.  When you reinstall, you could try selecting the Run in Win XP mode.  
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by:ZillionTech
ID: 33452932
Check if your file has corruption issues.

http://www.quickbooksfilerepair.com/error-codes/quickbooks-error-loading-quickbooks.aspx
http://www.quickbooksfilerepair.com/error-codes/quickbooks-error-loading-quickbooks.aspx

Open in new window

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Author Comment

by:reckon
ID: 33454960
I tried a reinstall, but kept getting the same "error while registering the server" message as in my first post.

Okay--out to get an upgrade to 2010.

Zillion Tech: I don't think there's anything wrong with my Quickbooks files--I think it's the Windows updates. However, if I can't get 2010 up and running, I'll sure give it a try.

Thanks for your help.
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Author Comment

by:reckon
ID: 33458552
Installed Quickbooks 2010 and got the same error as in my first post during installation. The program will open but can't get past retail store confirmation--it crashes. Debug does nothing.

Googling Quickbooks "error while registering the server" yields nothing.
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by:wingspin
ID: 33458950
Did you completely uninstall the older version first?
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Author Comment

by:reckon
ID: 33459872
No. <head whack>I will try that.
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Author Comment

by:reckon
ID: 33460563
I uninstalled the older version and QB2010 (removing folders, emptying temp files, and running Ccleaner, and when I reinstalled QB2010, I got the same results as my previous post.

Just watched a tech support guy with Intuit take over my desktop and do exactly what I did (only he tried copying the contents of the Quickbooks disk to the HD), and got the same error. I had showed him the error message at the beginning, but an hour and a half later he decided it meant something was wrong with my system not Quickbooks.

I've run sfc /scannow and it reported that it found corrupt files "but was unable to fix some of them."

The Intuit tech advised me to remove the registry item in the error message, but as far as I can see, it doesn't exist.

Any ideas? I really need to do my bookkeeping.
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Author Comment

by:reckon
ID: 33463699
I'm going to uninstall the Windows updates and see if I can get system restore to work, then see if I can install QB2010.

Sound like the way to go?
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Assisted Solution

by:wingspin
wingspin earned 300 total points
ID: 33464257
It sounds like it might work.  You may have to go back to a pre-February restore point though.  I think that is when some have documented errors affecting QB.  
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Author Comment

by:reckon
ID: 33464367
Wingspin: no way I can go back to Feb. Will try removing the Windows updates tonight. Thanks.
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by:wingspin
ID: 33464783
Keep in mind, that going back to a restore point will only change your Windows System files, programs and registry settings.  It will not affect your QB data or your other documents or speadsheets.  

http://windows.microsoft.com/en-US/windows-vista/System-Restore-frequently-asked-questions

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Author Comment

by:reckon
ID: 33467437
Wingspin: No, I know it won't affect my data.
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Author Comment

by:reckon
ID: 33475658
My restore points, even clicking the button that says "show more," only go back as far as 8/10, and the system would not restore to that point.
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Expert Comment

by:wingspin
ID: 33477331
At this point, I think you need to do a clean install of QB.  Save your data files.  Uninstall QB.  

Use the Windows Install cleanup utility.  http://windows7forums.com/tweaks-guides-howtos/1756-cannnot-uninstall-programme-windows-installer-cleanup-utility-may-help.html

Update Windows completely.  

Then re-install the QB2010.

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Author Comment

by:reckon
ID: 33481281
wingspin: I did this previously (even double-checked Ccleaner with the Windows Install Cleanup Utility, even though I didn't include that in my post). Uninstalled 2008, 2010, deleted all the folders, temp files, etc. (See 8/17, 9:05 pm)

However, I'll try it one more time--thanks.
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Author Comment

by:reckon
ID: 33487333
Got the same error at the same point: when the program tried to install FileEntitlementClientBootstrap.dll
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Expert Comment

by:wingspin
ID: 33488036
Have you looked for occurences of that file in the registry?  If it is there, make a backup of the registry and then delete all references to that file, restart and try to install again.   If you aren't comfortable making registry edits, then another call to QB-tech support is probably in store for you.  
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Author Comment

by:reckon
ID: 33500476
I cleaned out all mentions of that file from the registry, deleted/renamed folders manually, downloaded Wise Registry Cleaner and ran it, as well as others, and I got the same error.

Does Intuit have a removal/uninstall utility the way Adobe does with their CS3/CS4/CS5?

I'm missing something . . .
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Expert Comment

by:wingspin
ID: 33502206
I'm curious to know what happens when you manually register FileEntitlementClientBootstrap.dll
Locate the file and copy it to a folder and run:

regsvr32 <path & filename of dll >
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Author Comment

by:reckon
ID: 33502922
It registered only when I saved it to a file on the root directory (V:).

QB 2010 opened but stopped working when it reached the retail confirmation screen.

I'll run the repair option in Programs and Features and see if it can fix it.

Thanks--
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Author Comment

by:reckon
ID: 33506186
The repair option stalled with the same error message as in my first post.

<scratching head>
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Expert Comment

by:nouses9
ID: 33512030
reckon - I am in the exact same place you are right now only my problem started yesterday with Quickbooks 2010 running on a Windows Vista machine. I have tried many of the same things you have. I have also tried repairing, removing and reinstalling (in that order) the .NET Framework since I found a reference to that on Intuit's site. That didn't solve the problem either. Right now, we are reimaging the entire machine and starting over. I will let you know how that goes.
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Assisted Solution

by:nouses9
nouses9 earned 200 total points
ID: 33515652
OK, here goes, maybe something in this post will help. After we reimaged the machine and reinstalled QuickBooks, I was able to open one of the .qbw files. However, when I went to open the main .qbw file, I got the same error message. I found another thread:

http://www.experts-exchange.com/Software/Industry_Specific/Financial/QuickBooks/Q_24364285.html?sfQueryTermInfo=1+10+30+ha+quickbook+stop+work

wheich discusses deleting the qbw.nd and the qbw.tlg files that are associated with the .qbw. I did this but now Quickbooks wouldn't even let me pick the file. When I went to open company and selected the corresponding .qbw file, Quickbooks just closed. So, I tried to recover from a backup. This took me back to the "Quickbooks has stopped working error."

Prior to all of this, I had copied all of the .qbw files to another location. After deleting the newly created .nd and .tlg files, I copied the .qbw and the corresponding .nd and .tlg files to a folder on the local hard drive. I was then finally able to successfully open the files.

So, to summarize, my suggestion is to try to copy the .qbw and the corresponding .nd and.tlg files to a different folder. Delete them from the original folder and then see if you can open them from the new location.
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Author Comment

by:reckon
ID: 33522403
nouses9: I don't think my problem is the same as yours. I get an error when I go to install. QB2010 then opens but then can't get past the initial retail confirmation. That is to say, the program starts up, but I can't get into it!

Later: I deleted the files you suggested, rebooted, but got the same Retail Purchase Confirmation Error

Thanks for posting.

I'm going to clean and reinstall again.

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Author Comment

by:reckon
ID: 33553996
Okay, I downloaded the QB2010 Pro installer from Quickbooks (after updating my video card driver).

See: http://support.quickbooks.intuit.com/Support/InstallCenter/default.aspx

It still gave the first error screen above during installation (entitlementclientbootstrap), and stalled at the "Retail Store Purchase Confirmation" screen as the program was opening.

What's amazing to me is that from Googling and Binging, there's so little about the "Retail Store Purchase Confirmation" and the entitlementclientbootstrap errors.
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Author Comment

by:reckon
ID: 33554002
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Author Comment

by:reckon
ID: 33672538
I've loaded Quickbooks 2008 on another computer so I can do my bookkeeping, but I'd like to get QB2010 up and working.

No new ideas except this: I have changed the location of "My Documents." (It's now on a different drive than my C drive--which in reality is called V drive.) Would that make a difference?
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Author Comment

by:reckon
ID: 33761042
Okay, the problem does seem to be with my system: discovered three things so far:

1. When I open Programs and Features, I get a blank window when I click on "Turn Windows Features on or off."

2. When I did sfc /scannow (again), it discovered corrupt files it was unable to fix.

3. When I tried to run chkdsk, it told me that the volume is write protected.

Should I close this question?

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Accepted Solution

by:
reckon earned 0 total points
ID: 33769534
Finally QuickBooks 2010 is working. I did a "repair install" of Windows 7 (in place upgrade with original DVD plus all updates), and QuickBooks 2010 got through the retail purchase confirmation and started.

Whew.

Thanks for all your help.
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