Can MOSS 2007 connect to external application (HEAT)?
We use the HEAT Service & Support (FrontRange Solutions) application for our Help Desk ticketing system.
There is a need to integrate this with our SharePoint Intranet.
Use case: When a ticket is closed, and an e-mail is sent to the Customer, we want the customer to follow a link to a a SharePoint survey where the Customer's name will dynamically populate his Name, Email, Ticket#, etc.
Can this be done? What are the considerations, and approaches?
There is a need to integrate this with our SharePoint Intranet.
Use case: When a ticket is closed, and an e-mail is sent to the Customer, we want the customer to follow a link to a a SharePoint survey where the Customer's name will dynamically populate his Name, Email, Ticket#, etc.
Can this be done? What are the considerations, and approaches?
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So I do forsee that when they follow the link to the SP Survey from the e-mail, they will first have to login.
But how do I access HEAT's database from SharePoint? (perhaps check their API?) Isn't there a Web Part to do this?