We use the HEAT Service & Support (FrontRange Solutions) application for our Help Desk ticketing system.
There is a need to integrate this with our SharePoint Intranet.
Use case: When a ticket is closed, and an e-mail is sent to the Customer, we want the customer to follow a link to a a SharePoint survey where the Customer's name will dynamically populate his Name, Email, Ticket#, etc.
Can this be done? What are the considerations, and approaches?