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Outlook 2003 showing full internet message header in body of emails

Posted on 2010-08-16
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Last Modified: 2013-11-30
We have a user that receives some messages which contain the full Internet message headers in the body of the email. this only happens for some messages and it seems to be occurring only within Outlook 2003. The header information is at the top of the message.

 Outlook is configured to use a POP account and I notice that when we access the inbox directly on the server using webmail the headers are not in the message. I suspect that there is a setting in Outlook somewhere that is generating this view, but the fact that only some messages are affected indicates that the setting is not enabled globally. Either that or something within Outlook has become corrupted. any suggestions?

Many thanks,
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Question by:rowebiz
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Expert Comment

by:Will Szymkowski
ID: 33447339
Does this happen if you are using Outlook in safemode (outlook.exe /safe)? Also have you tried to create a new Outlook profile and test and see if you get the same results?
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Expert Comment

by:jhill777
ID: 33447464
Is the rest of the message there or is it only headers?  Under Tools, expand the Send and Receive and you can adjust whether to download headers or within Send and Receive Settings, you can select groups that you want to download only headers for.
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Author Comment

by:rowebiz
ID: 33516951
There is a setting in the send/receive settings that specifies downloading only the headers, but his is not set. I've tried creating a new Outlook profile but this had no effect. I have to think that there is a setting somewhere that is affecting this but I'm not seeing it.
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Accepted Solution

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rowebiz earned 0 total points
ID: 33730138
The issue here was with the anti-virus that was being used on the computer. I think what was happening was that the anti-virus, in the process of scanning the incoming email, was altering the message in such a way that Outlook could not tell where the header ended and the message began so it just displayed the whole thing. I uninstalled the anti-virus (AVG Free) and installed Microsoft Security Essentials. Problem solved.
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Author Comment

by:rowebiz
ID: 33730264
Thank you.
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