Solved

Outlook 2003 showing full internet message header in body of emails

Posted on 2010-08-16
5
1,351 Views
Last Modified: 2013-11-30
We have a user that receives some messages which contain the full Internet message headers in the body of the email. this only happens for some messages and it seems to be occurring only within Outlook 2003. The header information is at the top of the message.

 Outlook is configured to use a POP account and I notice that when we access the inbox directly on the server using webmail the headers are not in the message. I suspect that there is a setting in Outlook somewhere that is generating this view, but the fact that only some messages are affected indicates that the setting is not enabled globally. Either that or something within Outlook has become corrupted. any suggestions?

Many thanks,
0
Comment
Question by:rowebiz
  • 3
5 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 33447339
Does this happen if you are using Outlook in safemode (outlook.exe /safe)? Also have you tried to create a new Outlook profile and test and see if you get the same results?
0
 
LVL 5

Expert Comment

by:jhill777
ID: 33447464
Is the rest of the message there or is it only headers?  Under Tools, expand the Send and Receive and you can adjust whether to download headers or within Send and Receive Settings, you can select groups that you want to download only headers for.
0
 

Author Comment

by:rowebiz
ID: 33516951
There is a setting in the send/receive settings that specifies downloading only the headers, but his is not set. I've tried creating a new Outlook profile but this had no effect. I have to think that there is a setting somewhere that is affecting this but I'm not seeing it.
0
 

Accepted Solution

by:
rowebiz earned 0 total points
ID: 33730138
The issue here was with the anti-virus that was being used on the computer. I think what was happening was that the anti-virus, in the process of scanning the incoming email, was altering the message in such a way that Outlook could not tell where the header ended and the message began so it just displayed the whole thing. I uninstalled the anti-virus (AVG Free) and installed Microsoft Security Essentials. Problem solved.
0
 

Author Comment

by:rowebiz
ID: 33730264
Thank you.
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question