ActiveSync Administration - Can't Wipe device

Running Exchange 2003 Enterprise.  I've wiped devices in the past remotely with no problems at all.  Tried to wipe on yesterday and get this error:

Server Error in '/MobileAdmin' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

I've read some threads on here and have checked the virtual directory permissions, etc..., and everything seems to check out just fine.  Help!
tenoverAsked:
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Shabarinath RamadasanInfrastructure ArchitectCommented:
Is this issue device specific?? or for any device, you are getting the same error??

Cheers
Shaba
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tenoverAuthor Commented:
I've tried on three different devices, all the same.  I can type in the users name, it finds the device, then after clicking on "Wipe", I get that error.
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tenoverAuthor Commented:
I take that back.  I just tried it on mine and it worked fine, so maybe it is  device specific for this one user.  He lost his iPhone......Maybe I'm getting that error because the phone is dead, or....?  He had a passcode on the device, and I've stopped service, but I'd like to delete/wipe all existing data on it....
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tenoverAuthor Commented:
Isolated incident.  Chalking it up to the users device not being on.
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