amlydiate
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Outlook 2010 Cannot Open your default folders error on startup
Hi All,
A customer is using Outlook 2010 on her laptop connecting to a hosted Exchange service over HTTP. Yesterday it suddenly stopped working and the following error would come up when opening Outlook:
Cannot open your default e-mail folders. The information store could not be opened.
The problem still appears if I launch Outlook in Safe Mode.
I then uninstalled Office 2010, deleted the User\Local\Microsoft\Outlo
It almosts seems like some account data is still being picked up from somewhere referencing a corrupt ost file but don't know where to start.
Any thoughts gratefully received!
Thanks
Adam
A customer is using Outlook 2010 on her laptop connecting to a hosted Exchange service over HTTP. Yesterday it suddenly stopped working and the following error would come up when opening Outlook:
Cannot open your default e-mail folders. The information store could not be opened.
The problem still appears if I launch Outlook in Safe Mode.
I then uninstalled Office 2010, deleted the User\Local\Microsoft\Outlo
It almosts seems like some account data is still being picked up from somewhere referencing a corrupt ost file but don't know where to start.
Any thoughts gratefully received!
Thanks
Adam
verify that the mailbox exists
get-mailbox username
get-mailbox username
ASKER
Yep OWA works fine, mailbox exists, it's a hosted Exchange option from Fasthosts. Has worked fine up until yesterday.
when you created the new profile, did it resolve the mailbox name properly
ASKER
Yes it resolved fine, username underlined e.t.c.. I firmly believe it's some buried/cached information pointing to an old or missing corrupt OST file. The mailbox is 1Gb in size and a previous attempt to synchronise it failed at about 700MB due to a loss of internet so originally Outlook was pointing to a corrupt OST file. Since then I've deleted the folder containing the OST file, deleted the profile, re-installed Office but the corruption still seems to be there.
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ASKER
Yep just set it up on another laptop and it's running fine. Will try new user profile...
ASKER
o.k. I can't change the name of the profile, I've logged off as the domain user and logged on as a local user, when I try to rename the profile it says the file or folder is in use.
ASKER
Thank you that did the trick!
Cheers
Shaba