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HP DL380 G4/Windows 2003 server showing "other devices" for scsi devices

Posted on 2010-08-16
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Last Modified: 2013-11-14
Hi Experts.  Short of the long is this is a Windows 2003 DL380 G4 running in a Windows 2003 AD environment.  The server has two devices attached via scsi cables.  One is a HP u320 Sata array and the other an ultrium 3 tape device.  My backups have tanked and after looking through the errors, I see that the f: drive which is the sata array for my disk to disk backup is gone.  

Both scsi devices show up under the "other devices" in Computer Management > Device Manager.  I have shutdown the server and scsi devices, unplugged them, reseated them, power cycled devices and server all to no avail.  Your assistance is appreciate.

If you know of or have the drivers links for the devices, please provide as I have been looking everywhere for them.  Thanks in advance.
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Question by:samiam41
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eldios earned 500 total points
ID: 33448385
Download and install the latest Proliant Support Pack on the server.  That usually takes care of these types of issues.  The one for the Proliant DL380 G4 can be found here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3288132&prodTypeId=15351&prodSeriesId=397634&swLang=8&taskId=135&swEnvOID=1005#78221
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by:samiam41
ID: 33448418
Thanks for the quick response!  Checking it out now.
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by:samiam41
ID: 33448549
Downloading 8.5.  Found 8.25 on the network and am installing it now.
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by:samiam41
ID: 33448680
Well, I got one of the two devices to be detected.  Now just one left.  Running the 8.25 again.  The 8.5 is taking forever!
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by:samiam41
ID: 33448767
No dice.  Storage shelf remains with a ? next to it.  Where would I find the software/drivers for this?
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by:samiam41
ID: 33448875
Turned server off, plugged scsi cable from disk array back to the port it was in originally on the server.  Powered server back on and device is there.  I think I will still add 8.5 once it has finished downloading and I get a good backup in.

Thanks for the help!
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