Trying to delete or rename a user account on a domain client running Windows 7 pro, the laptop is at the users house and I'm connected remotely. When I try to rename the profile of the domain user who owns the laptop I get an error saying that the folder or a file in the folder may be open. I've found a KB article that says I either need to log on as a different user and try again (doesn't work) or I need to find what service is running under the other usernae and close it. My problem is I need a way of viewing what services might be running under the other user name. This is driving me nuts as all I want to do is create a new user profile for a domain user but I just can't do it.
It seems for some reason even though I can log onto the laptop as a domain admin when I check the members of the administrators group in control panel the domain admin is not in there. I can't add it as I'm not connected to the domain. Could that be the reason why I can't delete the user's domain profile from the laptop in the first place?