Solved

Address List cannot be displayed in Outlook 2007

Posted on 2010-08-16
2
1,405 Views
Last Modified: 2012-05-10
We have one user that is having trouble pulling up the address list in Outlook 2007.  Getting error "address list cannot be displayed.  Connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

As far as I know, only one user is experiencing this problem.  This an internal user, Outlook status shows connected and user has ability to send/receive email.  Also, was able to download address book.  I tried removing the Address book, but couldn't.  Remove option is greyed out.

Environment is Exchange 2007 SP1 on mailbox server and SP3 on HUB/CAS boxes.
0
Comment
Question by:rb_chilln
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 3

Expert Comment

by:eldios
ID: 33450737
Give this a shot:

Windows XP:

Go to C:\Documents and Settings\Username\Local Settings\Application Data\Microsoft\Outlook and delete any .OAB files in that folder and re-open Outlook.

Vista/Win7:

Go to C:\Users\AppData\Local\Microsoft\Outlook and delete any .OAB files in that folder and re-open Outlook.
0
 

Accepted Solution

by:
rb_chilln earned 0 total points
ID: 33455575
Issue resolved.  The System Attendant wasn't running.  I didn't think it was a server issue until we started having other issues:  address list look ups, unable to connect new accounts, etc.

Thanks for you input eldios.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
how to add IIS SMTP to handle application/Scanner relays into office 365.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question