Problems Downloading Office 2010 Student

Posted on 2010-08-16
Medium Priority
Last Modified: 2012-05-10
Hello everyone,

I have a client who purchased a microsoft office 2010 product key card, and office 2010 was not preinstalled on the computer, so the key card says to go to the following site to download it:


However, when I go to this site and click the download button, the site starts to load (showing the green bar at the bottom of IE) and goes for about 5 minutes before saying "Page Cannot Be Displayed".

I have tried downloading on different internet connections, at their house and my office, and it still won't work.

Any Ideas on what I can do to make this thing work? I am very disappointed in Microsoft for this new product of theirs.

Any help would be greatly appreciated!

Question by:Kody-Burg
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Assisted Solution

Craig321 earned 500 total points
ID: 33450782
Are you redirected to the following site when you try: http://office.microsoft.com/en-gb/buy/using-the-product-key-card-FX101853163.aspx - once you click the green download button at the bottom it will ask for your product key which should allow you to download the software.

Assisted Solution

the_scotsman_ earned 1000 total points
ID: 33450791
I just tested the link and it works fine. When I click on Download, it takes me to a page where the product key needs to be entered. I'm using Chrome, although it sounds like it's not browser related.

Are you using the same computer (ie laptop) at home and office or different computers?

One thing to try is to go to the page via an online proxy site, such as www.hidemyass.com, which will rule out any ISP connection issues with the website.


Author Comment

ID: 33450809
When I click the button, nothing happens. It doesn't even as for a product key. Just hangs for 5 minutes or so and then says the page cannot be displayed. I am trying to download this on a new, just out of the box ASUS laptop with Windows 7 Home Premium. I will try using chrome to download it and post back with my results.


Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 32

Accepted Solution

DrDamnit earned 500 total points
ID: 33451039
Worked for me in Firefox.

It won't ask for a product key until you download completely and install.

Author Comment

ID: 33451057
Now that's funny! Microsoft won't let you download their products using their product, Internet Explorer. I got one step further in Chrome, but now I get an error that says:

"This webpage has a redirect loop."

Any ideas on this?

Assisted Solution

the_scotsman_ earned 1000 total points
ID: 33451086
Try this link in Chrome: https://www7.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=pkc

It's the link that the download button takes you to.

Author Closing Comment

ID: 33451103
I downloaded Firefox and it worked perfectly! Thank you all for your input. This is the funniest thing I have seen from Microsoft yet! LOL you can't even download their product with their browser. Smooth move Microsoft, smooth move. :)

Thanks again, everyone!

Featured Post

Veeam Task Manager for Hyper-V

Task Manager for Hyper-V provides critical information that allows you to monitor Hyper-V performance by displaying real-time views of CPU and memory at the individual VM-level, so you can quickly identify which VMs are using host resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After seeing numerous questions for Dynamic Data Validation I notice that most have used Visual Basic to solve the problem. This suggestion is purely formula based and can be used in multiple rows.
Ever wonder what it's like to get hit by ransomware? "Tom" gives you all the dirty details first-hand – and conveys the hard lessons his company learned in the aftermath.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question