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Active Sync Support Code:86000107

Posted on 2010-08-16
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Last Modified: 2013-12-27
Hi,

I have a Palm Treo Pro that keeps giving me Support Code:86000107 when I try to sync calendar to two computers. I have fixed it temporarily by unticking sync items one by one everytime I need to sync (e.g calendar, tasks, contacts) according to information I found in google. But further read in forums shows that a permanent solution to this issue hasn't been found. Either I missed it or Microsoft has once again has managed to amuse me.

Anyway, I'm just wondering if any of you experts have come across this issue and found a permanent fix to it.
Thanks.
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Question by:astrosbs
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dj0rbit earned 500 total points
ID: 33452001
try deleting the existing partnership in Activesync.

OPen Activesync on your PC, clik File > Delete Mobile Device. Reconnect your Wizard
let me know if that works
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Expert Comment

by:dj0rbit
ID: 33452009
also please try the following solution found here unchecking/rechecking sync folders: http://social.answers.microsoft.com/Forums/en-US/windowsmobileactivesync/thread/42438eec-9b14-4484-a9a6-a03275aa0622/

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by:astrosbs
ID: 33633642
Hi dj0rbit,

I've tried your 2nd suggestion, it only worked the 1st time because the next time I try to sync again, it will give me the same error message which I need to uncheck/recheck the sync folders again.

About your 1st suggestion, will it do any damage/conflict to the sync folders?

Thanks.
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Expert Comment

by:dj0rbit
ID: 33636457
it shouldn't but just to be safe, copy the folder as a backup and then try the first solution
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Author Closing Comment

by:astrosbs
ID: 33767197
It fixed it! Thanks!
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