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VPN connection problem in Windows 7

Posted on 2010-08-17
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Last Modified: 2012-05-10
Hallo,
I have a problem connecting to our VPN with a new Windows 7 notebook, but only if I'm connected to internet via my mobile-provider (internet connection works, Firewall on/off same error). If I'm online via my home-lan, vpn-connection works. With the old Windows XP notebook, connected via mobile-provider, the vpn works also, so I think it's not a problem of the vpn-settings on our router.

I get the error 0x800B0109 (see screenshot also), google-research did not find a solution for me.

Anyone knows what could be the problem?
Thank you for helping,
Rudi Error-message VPN
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Question by:skiaholic
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Iain MacMillan earned 1500 total points
ID: 33453102
its possible your older XP system had a security certificate that worked through your mobile internet provider, but the newer Win 7 system does not have this installed.  Have you contacted your mobile provider and explain what's happening, and that you have recently switched OS's??  You may find you need a minor update for your VPN app to work through the mobile connection.

it might be possible to check the Windows Update site, for an Optional update for Root Certificates for IE, as it seems to be part of the error you are getting.  This may also happen if your laptop is not connected to an Active Directory domain, and you are using domain authentication to connect the VPN.  Also see below:

Scenario 5: You receive error code 0x800B0109 when you try to connect to an SSTP-based VPN server - this is mentioned for Win Server 2008, but may apply to Win 7 also.

http://support.microsoft.com/kb/947031

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Author Comment

by:skiaholic
ID: 33456161
I'm using the Windows 7 vpn tool, can you recommend me another one?
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Author Comment

by:skiaholic
ID: 33456334
Wrong description of me. VPN does not work on Home-LAN also. After some tries, I get now different errors (806 619, whatever).
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Expert Comment

by:Iain MacMillan
ID: 33456461
you can try the Shrew Soft client, i use this for all Win 7 systems I operate, as our Cisco PIX client doesn't work with 64 bit Win 7 - http://www.shrew.net/

you can import some existing VPN profile settings also.
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Author Closing Comment

by:skiaholic
ID: 33498926
Did not find the explicit problem, after some tries it works now.
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