Default display output not working. Shuttle XPC SG41J1 Barebones

Posted on 2010-08-17
Last Modified: 2013-11-09
Having some trouble with the default display which will not display anything, not even the BIOS!. The default display is a DVI-D output on an onboard graphics card which also has a VGA connection which does not work either. I have tried to use a DVI-D to VGA adapter but that was unsuccessful.

Computer is using:
Intel Core 2 Duo Processor E7400 775
All of the parts are brand new.

I have also tried using PS2 & USB connections for the keyboard and mouse however there is no sign of them getting power when using USB but when using PS2 the mouse gets power. I have tested the power supply with a PC/SPS Tester there was no problems there. Have also tried using an external graphics card with VGA connection with no luck.

Thanks in advance.

Question by:rutlandict
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2

Expert Comment

ID: 33452955
I had a problem very much like that a few months ago, turned out to be a defective cable, have you tried a different cable?

Author Comment

ID: 33453043
Yes we have tried about 3 different VGA cables + At least 2 DVI cables. Just getting same message each time - "no signal input" then monitor goes to standby. We have tried at least 3 different monitors as well.  


Accepted Solution

Xenix earned 500 total points
ID: 33453205
In that case you are likely facing a problem with either the CPU or Motherboard, in my experience these are the only two components needed for the computer to POST, has this computer ever booted up? Or given out a beep code to indicate what is the nature of the problem?
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 92

Expert Comment

ID: 33461821
LVL 92

Expert Comment

ID: 33461827
something that helps sometimes, is clearing the bios, by repoving AC - and the battery for a minute

Author Closing Comment

ID: 33692335
Thanks very much for all your help. We found there was a problem with the pins for the CPU on the motherboard slot. One of them was bent and damaged.

Author Comment

ID: 33692343
Thanks for all the experts that contributed on this question.

Featured Post

Enroll in June's Course of the Month

June’s Course of the Month is now available! Experts Exchange’s Premium Members, Team Accounts, and Qualified Experts have access to a complimentary course each month as part of their membership—an extra way to sharpen your skills and increase training.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As you can read I recycle all my old hardware and the time has come that my power supply of 200 Watt cannot provide enough power for my backup server. I have lots of Compaq power supply's laying around, so I figured to use one of these PSU's. I t…
I have purchased two new systems and both are now Universal Extensible Firmware Interface (UEFI) based. UEFI is replacing BIOS for the desktop PC. It is a Linux based firmware with enough robustness it can communicate with a website without loading …
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question