Loss of connection to the exchange server


I have an Exchange server 2003 running on a windows 2003 server.

One user is running an xp laptop and keeps getting the disconnected from exchange server message. The only way I've been able to get her client back connected is to restart the information store on the exchange server. The weird thing is, her iPhone still syncs even though her client keeps getting disconnected.

The cause of this seems to be if her laptop looses wireless connectivity to the network. If worse comes to worse, I'll move the WAP closer to her and see if her network is more stable and doesn't drop out. But I cant help thinking its an exchange connection issue and as such I'd like to get it resolved rather than have a work around.

It seems to me that the exchange server isn't releasing her connection when its getting disconnected. I've had a look about and read on another forum that there is a 10 min limit where the connection will close if not active, but this problem has lasted for over an hour.

Any thoughts/suggestions on how I can resolve this?

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Shabarinath RamadasanInfrastructure ArchitectCommented:
Yes, You are on the right track. Exchange will allow only 32 connection through Outlook.

The best thing I suggest is to remove this users stale connection from Exchange System Manager.

Good luck
Shabarinath RamadasanInfrastructure ArchitectCommented:
What I talked was about MAPI connection.. As the wireless disconnection happens, Outlook is not closing the connections with Exchange. And the next time when client get connected, the ip address may be a different one.

Mobile will get synced as its using Activesync which is using HTTP behind.

On ESM, Locate the Database of this user and go to the "Logons" folder.
You need to click on View > add remove columns > Client Ip address and click OK
See how many stale entries exists.

We have one more way to remove the stale connections but I dont remember it right now. Will recollect and post it later.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Shabarinath RamadasanInfrastructure ArchitectCommented:
Check this link to get more details..
QuadrisITAuthor Commented:
Thanks alot for this, I can see that the user has alot of active connections, but they all seem to be from today, no stale ones. when they get disconnected, is there a way of killing the connections?

Shabarinath RamadasanInfrastructure ArchitectCommented:
We used cport in similar issues.


Run cport from the exchange server. This exe will show all connections made  based on the services running.

The next time you face the issue, check for the session and identify the stale one.
Kill that connection using cport.

Hope this helps.

Good luck.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.