asked on

Loss of connection to the exchange server

Hi,

I have an Exchange server 2003 running on a windows 2003 server.

One user is running an xp laptop and keeps getting the disconnected from exchange server message. The only way I've been able to get her client back connected is to restart the information store on the exchange server. The weird thing is, her iPhone still syncs even though her client keeps getting disconnected.

The cause of this seems to be if her laptop looses wireless connectivity to the network. If worse comes to worse, I'll move the WAP closer to her and see if her network is more stable and doesn't drop out. But I cant help thinking its an exchange connection issue and as such I'd like to get it resolved rather than have a work around.

It seems to me that the exchange server isn't releasing her connection when its getting disconnected. I've had a look about and read on another forum that there is a 10 min limit where the connection will close if not active, but this problem has lasted for over an hour.

Any thoughts/suggestions on how I can resolve this?

Thanks

Shabarinath TR

Yes, You are on the right track. Exchange will allow only 32 connection through Outlook.

The best thing I suggest is to remove this users stale connection from Exchange System Manager.

Good luck
Shaba

ASKER CERTIFIED SOLUTION

Shabarinath TR

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Shabarinath TR

http://support.microsoft.com/kb/842022
Check this link to get more details..

QuadrisIT

ASKER

Thanks alot for this, I can see that the user has alot of active connections, but they all seem to be from today, no stale ones. when they get disconnected, is there a way of killing the connections?

Thanks

SOLUTION

Shabarinath TR

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial