Solved

Loss of connection to the exchange server

Posted on 2010-08-17
5
714 Views
Last Modified: 2012-06-21
Hi,

I have an Exchange server 2003 running on a windows 2003 server.

One user is running an xp laptop and keeps getting the disconnected from exchange server message. The only way I've been able to get her client back connected is to restart the information store on the exchange server. The weird thing is, her iPhone still syncs even though her client keeps getting disconnected.

The cause of this seems to be if her laptop looses wireless connectivity to the network. If worse comes to worse, I'll move the WAP closer to her and see if her network is more stable and doesn't drop out. But I cant help thinking its an exchange connection issue and as such I'd like to get it resolved rather than have a work around.

It seems to me that the exchange server isn't releasing her connection when its getting disconnected. I've had a look about and read on another forum that there is a 10 min limit where the connection will close if not active, but this problem has lasted for over an hour.

Any thoughts/suggestions on how I can resolve this?

Thanks
0
Comment
Question by:QuadrisIT
  • 4
5 Comments
 
LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 33453090
Yes, You are on the right track. Exchange will allow only 32 connection through Outlook.

The best thing I suggest is to remove this users stale connection from Exchange System Manager.

Good luck
Shaba
0
 
LVL 14

Accepted Solution

by:
Shabarinath Ramadasan earned 500 total points
ID: 33453112
What I talked was about MAPI connection.. As the wireless disconnection happens, Outlook is not closing the connections with Exchange. And the next time when client get connected, the ip address may be a different one.

Mobile will get synced as its using Activesync which is using HTTP behind.

On ESM, Locate the Database of this user and go to the "Logons" folder.
You need to click on View > add remove columns > Client Ip address and click OK
See how many stale entries exists.

We have one more way to remove the stale connections but I dont remember it right now. Will recollect and post it later.

Cheers
Shaba
0
 
LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 33453131
http://support.microsoft.com/kb/842022
Check this link to get more details..
0
 

Author Comment

by:QuadrisIT
ID: 33484428
Thanks alot for this, I can see that the user has alot of active connections, but they all seem to be from today, no stale ones. when they get disconnected, is there a way of killing the connections?

Thanks
0
 
LVL 14

Assisted Solution

by:Shabarinath Ramadasan
Shabarinath Ramadasan earned 500 total points
ID: 33490436
We used cport in similar issues.

http://www.nirsoft.net/utils/cports.html

Run cport from the exchange server. This exe will show all connections made  based on the services running.

The next time you face the issue, check for the session and identify the stale one.
Kill that connection using cport.

Hope this helps.

Good luck.
Shaba
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
Read this checklist to learn more about the 15 things you should never include in an email signature.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question