How to avoid auto reply going in loop (back and forth) in outlook 2007 and exchange 2003

We have a rule on one of our accounts that sends an auto reply to every e-mail received. (its a support mail stating that "we will solve your answer within a day.. bla bla)

The problem however occurs when the person in the other end also has a automatic replay activated. Then the auto replays will go back and forth forever.

Is there a way for us to set this up so that the auto replay only send one mail to the same address each day?

We use outlook 2007 as the client and exchange 2003 as the server.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Will SzymkowskiSenior Solution ArchitectCommented:
I have run into this issue just the other day and unfortunately there is no mechanism that will do this from an auto reply. An Out of Office reply is the only way to do this and it will only send 1 auto reply per email.

What you can do is create "exceptions" in your auto reply rule. This only allows you to select individual contacts or distribution groups from the GAL in your environment. This is only an internal solution.

As I stated before we ran into this the other day with a customers email and the solution/work-a-round was to add the email address of the mailbox from the auto replys were coming from on the recipient's server and add it as a contact in our AD environment. Once you have added the recipients email address as a contact you can now add it to the exception list for your auto reply rule.

Once you do that you can then hide this contact from the GAL so that people don't ask why this email address is on your system.

Hope this helps~!
You can set up rules through Outlook. server side rule will definitely crate loop !
I had tried making a lab on this..
you can create a outlook rule. but for that you will have to keep the outlook open.
In short its a product limitation

Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

1. You could send the auto reply to reply to a nonexistent address which is rather simple but unelegant.
2. If the message you send back is constant, at least in part, you could add to the dispatching rule that you already have, a second condition  for it to be sent, namely  that part of or your whole message string does not  exist in the message received.
I hope I have been clear enough. /ghemstrom, Sweden

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ghemstrom - its actually a good idea. i tried in my lab.. reply address to a non existing user ! in the rule. didnt work in my lab.. ! when i checked the header of the email bouncing - it showed no change !

- also if u try to add one more rule bases on the subject like .. lets say.. Auto rely - delete once comes in - doesnt work too.. !
let see if it works out for mintraas !

@x-sam The second solution worked for me in a single user environment. Maybe Exchange server would treat rules differently.
My problem was that I wanted to reply to all mail that I got with an email address that I wanted to quit.... I sent a message with my correct address etc. and I got replies back that I did not want to reply to evidently.
Oh ok.. good ! Lets see if it works out for mintraas
mintraasAuthor Commented:
OK. Thank you for all you answers. I think actually that the best solution for us is to add a new address that doesn`t allow inbound mail from outside our company.

Or to be more specific: Crate a address who takes care of the auto replays.
So it will be like this: costumer --> --> --> costumer.

I will test this tomorrow and let you know how it goes. Any thoughts on this so far?
As I said, simple but inelegant!
I object because my suggested solution is very close to the one the author suggests albeit it is more concretely described than the one I suggested
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.