Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1869
  • Last Modified:

Problem finding drivers for server

I have a new PowerEdge R310. I am trying to install Windows Server 2008, I already ran the Dell System Management cd. I keep getting a prompt explaining that "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert now." Ive been to the support.dell.com website and downloaded all the drivers and exctracted the drivers onto my flash drive. When I put the flash drive into the server and I browse for the extracted drivers, it cannot read it. Ive also tried downloading the driver and NOT extracting the drivers onto my flash drive. The server is in RAID 5 with a SAS/SATA Contoller. Where can I find the correct drivers to download. Also it did not come with a drivers disc.
0
level9tech
Asked:
level9tech
  • 4
  • 3
  • 2
  • +1
1 Solution
 
geoffkendalCommented:
Are you putting the latest dell management CD in first - so that it asks you all the questions, then starts off the windows 2008 installation itself after? Make sure it's not an old one!
0
 
sfarazmandCommented:
I've also seen issue when the BIOS needs to be updated. Make sure your bios is current.
0
 
level9techAuthor Commented:
Yes I am putting the Dell System Mangement CD in first, the CD version is 6.3.0, Then I am trying to run the Windows 2008 installation after that. Also how do I check to see if the BIOS is up to date?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
geoffkendalCommented:
If you goto support.euro.dell.com, then either type your service tag in or find you model (Poweredge server R310), you can goto downlaods, then bios and see what the latest version is. (1.1.5 it says on the website).

6.3 is latest sysmanagement level... Does it give any clue what driver it is missing? filesnames etc?
0
 
PowerEdgeTechIT ConsultantCommented:
0
 
level9techAuthor Commented:
PowerEdgeTech, I downloaded the driver from your link and it did read the extracted file from a USB but about half way through the intallation, it stopped and said "Windows could not update the computer's boot configuration. Installation cannot proceed." I did the Windows Server 2008 (Full Instilattion) X64. The product key is correct also.
0
 
PowerEdgeTechIT ConsultantCommented:
I would try installing directly from the Windows DVD, if I were you.  You will need to load the driver for the RAID controller and the one I linked above (if different from your controller).
0
 
level9techAuthor Commented:
The link you sent me was for a 32 Bit driver. I need a 64 Bit driver
0
 
level9techAuthor Commented:
Used open manager CD, then tried installing windows server 2008 with Windows Server 2008 CD and I keep getting the error "Valid Microsoft Windows Server 2008 mefia was not found. Insert the Microsoft Windows Server 2008 installation media into the DVD-ROM device.
0
 
PowerEdgeTechIT ConsultantCommented:
x64:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R245792&SystemID=PWE_R310&servicetag=&os=LHS64&osl=en&deviceid=20849&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=32&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=357063

When you are getting the "invalid media" message ... are you using Volume License media (downloaded from Microsoft's eopen website)?  Dell's installation utility sometimes doesn't play nice with VL media (something to do with the formatting of the disk).
0

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

  • 4
  • 3
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now