I have an Exchange 2007 server. My phone system is currently doing voicemail to email. The normal activity is the phone server sends an email with a WAV attachment to the proper recipient for voicemail.
Recently, when the phone system sends the email with WAV attachment the email server is somehow converting the WAV attachment into yet another email and attaching this 2nd email and sending it. To clarify, what we receive from exchange now is an email with an attachment, but the attachment is a .MSG. If I open the .MSG attachment the WAV file is attached within it.
What I noticed was in Outlook the email from the phone server is now classified under the following:
Message Class: Message (Microsoft Voicemail UM)
What is causing this?? Please help, my mobile phone users cannot open these attachments and receive their voicemails anymore!!