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Subscription issues in SQL RS 2008

Posted on 2010-08-17
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Last Modified: 2012-05-10
Hi,
I have set up a user in SSRS 2008 with Browser access (May view folders, reports and subscribe to reports).  He has a copy of a report in his user folder that is linked back to the main report. Right now he can't subscribe to email subscriptions.  When he goes to the subscription screen, his name is displayed as the active directory listing and is greyed out so he cannot enter his email address in the TO: field( it auto fills with the Active Directory name and it is greyed out so it cannot be changed).  Does he need to have access to the main report(not the linked report) for this to work?

Thanks,
R
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Question by:Rhonda Carroll
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wolfman007 earned 500 total points
ID: 33487320
By default Reporting Services put the Windows Domain account in the to field, you need to change the setting in Reporting Services to allow the user to insert his email address. You do this in your RSReportServer.config file.

Remember to take a backup of your RSReportServer.config before making any changes to it.

See below.

Configuration Options for Setting the To: Field in a Message

User-defined subscriptions that are created according to the permissions granted by the Manage individual subscriptions task contain a pre-set user name that is based on the domain user account. When the user creates the subscription, the recipient name in the To: field is self-addressed using the domain user account of the person creating the subscription.

If you are using an SMTP server or forwarder that uses e-mail accounts that are different from the domain user account, the report delivery will fail when the SMTP server tries to deliver the report to that user.

To workaround this issue, you can modify configuration settings that allow users to enter a name in the To: field:

1) Open RSReportServer.config with a text editor.
2) Set SendEmailToUserAlias to False.
3) Set DefaultHostName to the Domain Name System (DNS) name or IP address of the SMTP server or forwarder.
4) Save the file.

from the following website

Configuring a Report Server for E-Mail Delivery
http://msdn.microsoft.com/en-us/library/ms159155(v=SQL.100).aspx
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