rcaryclark
asked on
Outlook converting attachments into code
My office has a supplier that is now not receiving our email attachments. They recently switched to Outlook 2010. When we send attachments, Outlook seems to convert all the attachments into 50 pages of code garbage. I assume it is on their end, but I'm wondering the reason for it. When they send back what they get from our office, it looks like what I posted below. If you need to see more of the garble, let me know. Thanks in advance for any help you can give.
X-Authority-Analysis: v=1.1 cv=q/+l8z/c4pnswxeNlfvSspG q5Qhrr6fQ1 QVuuP3iCk0 = c=1 sm=0 a=E3JVC6RVJOUA:10 a=98mLTqaoegCwyw7beBhU8w== :17 a=ar6JvBxVAAAA:8 a=mBmpIsJIN85P_Te_p4MA:9 a=8BiiS35oOoFLEj6nsrcA:7 a=7c0nMWa9CRBd2caSOJTch5cG -O4A:4 a=wPNLvfGTeEIA:10 a=i-1EiFEc6ooA:10 a=6-_ECcqnqsMA:10 a=KXProlzQkdsA:10 a=Wge2UBJLlVsA:10 a=w6sed0etgf8A:10 a=X_Syrzr6DhgA:10 a=MJF-vfZgdBUA:10 a=jJy8Ef6IOrLfn-AW:21 a=JIUxjuwRN2CKctT4:21 a=SSmOFEACAAAA:8 a=Y2VNeNrzAAAA:8 a=yMhMjlubAAAA:8 a=TW66zc2HAAAA:8 a=HQ31llbKAAAA:8 a=jvxJMuiFtHHlPAge--cA:9 a=HhhGh3OKx3XISX0_Jn0A:7 a=czuMrDUTv8wmH3yGv59G0eqZ _2AA:4 a=J3xfwoMtMMoA:10 a=c8hVNb-yVdgUOXdp:21 a=qep2xuTtVUljvYdW:21 a=jFVMj1KZI1aRy_eDVYAA:9 a=wDkcOGQXQ88N15AEjIFfIBbf FAMA:4 a=KQqxNPgzF0kA:10 a=ucH7BwLj_I8A:10 a=NGQPQq8vlMMG60eU:18 a=JLmJ2gJPJZ-6P5ze8bgA:9 a=lmSqsIcKMG80vJSg8g-R9SRh DsgA:4 a=diV1Cm6KfS4A:10 a=_oIkrB6u2AiGUemw:21 a=RC-WjQVhXlqColYZ:21 a=ijuBvAxSAAAA:8 a=3lLbUHl3AZwFFdMowokA:9 a=3mafT1HIy4SYBP7WRAFfL7-m 5PAA:4 a=B7Jn2g7OClQA:10 a=zKSThUc_gt-Tp2Ym:21 a=oIfl56DOtWrZzg6R:21 a=98mLTqaoegCwyw7beBhU8w== :117
X-Cloudmark-Score: 0
X-Originating-IP: 24.172.18.202
Received: from [24.172.18.202] ([24.172.18.202:44403] helo=CARY3)
by cdptpa-bc-oedge01.mail.rr. com (envelope-from <headquarters@isth.org>)
(ecelerity 2.2.2.39 r()) with ESMTPA
id 83/D6-16205-B518A6C4; Tue, 17 Aug 2010 12:32:31 +0000
From: "ISTH headquarters" <headquarters@isth.org>
To: =?iso-8859-1?Q?'Ren=E9_Hal ler_=28MCI _Geneva=29 '?= <Rene.Haller@mci-group.com >
Subject: FW: 2012 ISTH SSC -- ACC rental negotiations
Date: Tue, 17 Aug 2010 08:38:30 -0400
Message-ID: <00eb01cb3e09$193b3710$4bb 1a530$@org >
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_0 00_00EC_01 CB3DE7.922 99710"
X-Priority: 1 (Highest)
X-MSMail-Priority: High
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: AQHKtwQIzSYR31zM6EyNLSTDtV 0rVZHYmllA gCbDPOCAAZ 9p4IABcBpQ gAAozZCAQ9 SS0IBCS0yg gDZZ6bCAEX 0yAIAJp4OA gANk54CAAV 2JEIAHrMRw
Content-Language: en-us
Importance: High
X-SEF-7853D99-ADF1-478E-88 94-213D316 B8FFA: 1
X-SEF-ZeroHour-RefID: vtr=0001.0A0B020A.4C6A8161 .0358,vl=0 ,fgs=0
X-SEF-Processed: 6_1_1_00184__2010_08_17_14 _32_34
This is a multi-part message in MIME format.
------=_NextPart_000_00EC_ 01CB3DE7.9 2299710
Content-Type: multipart/related;
boundary="----=_NextPart_0 01_00ED_01 CB3DE7.922 99710"
------=_NextPart_001_00ED_ 01CB3DE7.9 2299710
Content-Type: multipart/alternative;
boundary="----=_NextPart_0 02_00EE_01 CB3DE7.922 99710"
------=_NextPart_002_00EE_ 01CB3DE7.9 2299710
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
X-Authority-Analysis: v=1.1 cv=q/+l8z/c4pnswxeNlfvSspG
X-Cloudmark-Score: 0
X-Originating-IP: 24.172.18.202
Received: from [24.172.18.202] ([24.172.18.202:44403] helo=CARY3)
by cdptpa-bc-oedge01.mail.rr.
(ecelerity 2.2.2.39 r()) with ESMTPA
id 83/D6-16205-B518A6C4; Tue, 17 Aug 2010 12:32:31 +0000
From: "ISTH headquarters" <headquarters@isth.org>
To: =?iso-8859-1?Q?'Ren=E9_Hal
Subject: FW: 2012 ISTH SSC -- ACC rental negotiations
Date: Tue, 17 Aug 2010 08:38:30 -0400
Message-ID: <00eb01cb3e09$193b3710$4bb
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_0
X-Priority: 1 (Highest)
X-MSMail-Priority: High
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: AQHKtwQIzSYR31zM6EyNLSTDtV
Content-Language: en-us
Importance: High
X-SEF-7853D99-ADF1-478E-88
X-SEF-ZeroHour-RefID: vtr=0001.0A0B020A.4C6A8161
X-SEF-Processed: 6_1_1_00184__2010_08_17_14
This is a multi-part message in MIME format.
------=_NextPart_000_00EC_
Content-Type: multipart/related;
boundary="----=_NextPart_0
------=_NextPart_001_00ED_
Content-Type: multipart/alternative;
boundary="----=_NextPart_0
------=_NextPart_002_00EE_
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding:
ASKER
Thanks for the comments barrulus, but we are not sending in RTF. We send in HTML.
I don't know what type system they have on their end. Could it be an issue with their antivirus?
I don't know what type system they have on their end. Could it be an issue with their antivirus?
yes it could, if you have NO OTHER PEOPLE complaining about this, then ask them to talk to their gateway providers.
It could be that they are experiencing the added whiteline in the headers problem when you send to them.
My money is on their AV/AS gateway.
It could be that they are experiencing the added whiteline in the headers problem when you send to them.
My money is on their AV/AS gateway.
ASKER
I've been doing some more testing and removing the spaces in the excel document being sent cleared up the problem. I remember this being a problem pre-XP, but I hadn't seen this problem in awhile. Is that still a problem with the receiver?
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ASKER
Thanks for the help. I haven't used wireshark, but I'll give it a go.
To change the setings in outlook 2007:
Tools / Options / Mail format - Compose in this message format: HTML ,
and from Internet Format:
When sending Outlook Rich text messages to internet recipients , use this format: Send using HTML.
I would advise this as a first step.
Otherwise you need to look at what devices they have examining data in the path from you to them. Trend Micro WAS (older versions) known to add a line break and empty line in the middle of the headers effectively telling the servers that the headers ended at that line break empty line, so the rest then simply shows as text.