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Special characters missing in IMAP e-mails in Outlook 2007?

Posted on 2010-08-17
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Last Modified: 2012-05-10
Hi,

I've got the following situation:

My Outlook 2007 has two accounts configured, one standard Exchange account and one Gmail account via IMAP.

Now when I receive e-mails written in German to my Exchange account everything is fine, the umlauts (ä, ö, etc) are being displayed without problems. But when I reading a German mail via my IMAP Gmail account in Outlook 2007 then the special characters (umlauts and so on) don't get displayed!? They are in the e-mail though and I can see them using the Gmail web interface.

Anyone know what the problem is?

Thanks a lot!

Jerome
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Question by:Xeronimo
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Expert Comment

by:Dave_AND
ID: 33596789
From what I can see, its Gmail, it rewrites the umlauts then when displaying them in its webmail wraps the chars so it looks right.. Im guessing it dosnt rewrite them with IMAP.. Ill keep looking for you tho.
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Author Comment

by:Xeronimo
ID: 33596855
Thank you, Dave!

Also, it's not just Gmail, it's other web mail providers too.
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Accepted Solution

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Dave_AND earned 500 total points
ID: 33596987
Check the message has the right char for it:

Double click the message to open it-> Other Actions-> Encoding-> Western
European (Windows)

Does that help?
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Author Comment

by:Xeronimo
ID: 33602628
Well, Western European (Windows) didn't help but changing it AFTERWARDS to Unicode (UTF8) did!

It did not work by simply changing to Unicode (UTF8) immediately. I have to change to Western Europe (Windows) first (weird signs appear where the umlauts should be) and only the to UTF8.

So what now?? :)
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Expert Comment

by:Dave_AND
ID: 33604260
Tools, Options, Mail format, International Options

Have a play around with settings in there I wouldnt know what to try, but trial and error isnt too hard as there is only about 10 settings... Good luck, im off out for a beer :)
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Author Comment

by:Xeronimo
ID: 33612013
Dave:

But those settings are for the outgoing mails?
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Author Closing Comment

by:Xeronimo
ID: 33981146
The problem wasn't really solved.
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