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Installing Exchange System Manager on XP Pro SP3 failed

Posted on 2010-08-17
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Last Modified: 2012-05-10
I'm trying to install ESM on win xp pro sp3 box. It fail to registering nntpmgr.dll.
Here's the log
snip..
[08:01:47] Interpreting line <CreateProcess:D:\Program Files\Exchsrvr\bin;regsvr32.exe -s nntpmgr.dll;180000> -- ID:31259 --
[08:01:47] Process created ... waiting (180000)
[08:01:47] Process has exited with 0x000005
[08:01:47] The command

      regsvr32.exe -s nntpmgr.dll

failed, returning error code 5 (Access is denied.). -- ID:31136 -- ScCreateProcess (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1821)
           Error code 0XC103798A (31114): An internal component has failed.
[08:01:47]  CInsParser::ScProcessLine (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1225)
           Error code 0XC103798A (31114): An internal component has failed.
...snip
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Question by:zehren
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17 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33454898
did you install the iis components on your xp machine
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Author Comment

by:zehren
ID: 33454954
Yes.
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LVL 13

Expert Comment

by:leegclystvale
ID: 33454975
What version of exchange are you running?
Is it 64bit or 32 client?
If 2007 and XP is 32 bit, you need the 32 bit software. If not, can you tell us what versions the client/servers are etc. cheers
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Author Comment

by:zehren
ID: 33455029
Ya, that would be some good info to know.
It's Exchange 2k3 Version 6.5 SP2.
ESM is being installed on a  workstation that is also running outlook. If that really matters.
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LVL 13

Expert Comment

by:leegclystvale
ID: 33455046
Is the XP client 64 bit?
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LVL 32

Expert Comment

by:endital1097
ID: 33455072
have you tried to manually run the command that is failing

regsvr32.exe -s nntpmgr.dll
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Author Comment

by:zehren
ID: 33455153
Yes, and I've also try it with out the -s flag.
see image below for error.
nntp-error.bmp
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LVL 34

Expert Comment

by:Shreedhar Ette
ID: 33455286
Hi,

Kindly take the action as per the article:
http://msexchangeteam.com/archive/2004/06/29/168919.aspx

Hope this helps,
Shree
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Author Comment

by:zehren
ID: 33455498
?? Hmm, well yes. that's what I did first.
Admin pack is installed and functioning. SMTP vert server is also installed.
So I'm not sure if there is something else you'd like me to check.
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Expert Comment

by:Shreedhar Ette
ID: 33462146
Kindly upload the entire logs file.
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Author Comment

by:zehren
ID: 33464828
Okay here's the errors when I try to install ESM along with the log file.
Enjoy ;-)
ESM-Error.bmp
ESM-Error-2.bmp
Exchange-Server-Setup-Progress.log
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LVL 32

Expert Comment

by:endital1097
ID: 33465095
locate the nntpmgr.dll file within the exchange CD (or install folder)
then try
regsvr32 <path to dll>\nntpmgr.dll

i would also try the smtpmgr.dll file since it was successful during install
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Author Comment

by:zehren
ID: 33465352
regsvr32 <path to dll>\nntpmgr.dll = Dllregisterserver in nntpmgr.dll failed return code was: 0x8007005.
regsvr32 <path to dll>\nntpmgr.dll = Dllregisterserver in smtpmgr.dll succeeded.
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LVL 32

Expert Comment

by:endital1097
ID: 33465548
check the permissions for your HKCR and your c:\Program Files\Exchsrvr\bin directory
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Author Comment

by:zehren
ID: 33465627
Permissions on c:\Program Files\Exchsrvr\bin directory are the same as other win xp boxes.
please give me more reg key info so I can check that location.
Thanks.
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LVL 32

Expert Comment

by:endital1097
ID: 33465840
make sure your account has full control to the HKCR key
search the HKCR for the nntpmgr.dll and check the permissions there
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Accepted Solution

by:
zehren earned 0 total points
ID: 33779694
sorry for the delay in closing question.
I gave up on this issue and gave user limited access to server via RDP.
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