Unable to verify Exchange Mail account on iPhone

Hi

Ive asked to help a friend set up his e-mails on the iPhone but we are having no joy in getting it connected to the Exchange.

All the information that was given to us is correct but I believe there is some settings on the server which is not verifying the information we are entering to the iPhone.

Will someone be able to tell me what I need to check on the server side of things?

The server and exchange is on 2003 SP2
MattTonerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

talkinsmakCommented:
Check the users properties in the EMC and see if he has the ActiveSync policy enabled for his account.  This is located under "Mailbox Features".
Also, if it is an early iPhone and the AS policy does not allow unprovisionable devices you will not be able to connedct.
0
talkinsmakCommented:
Oops, I assumed we were talking about EX2K7.  The link from endital should help out.
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

MattTonerAuthor Commented:
I'll get my friend to have a look and see if he can get it working ... will provide feedback ASAP.
0
ploftinCommented:
Keep in mind that verification doesn't have to be successful for it to work.  When I originally setup my iPhone with Exchange, it wouldn't pass verification over SSL, but I continued and it worked fine.  It just wouldn't verify the settings over SSL.
0
MattTonerAuthor Commented:
I followed the guide and according to the test it is all working fine but when I apply the exchange settings onto the iPhone it still comes up with 'Unable to Verify' ... and loading up 'Mail' gives me the unable to connect to server error.

There is no problem accessing OMA on the iPhone/PC but it just wouldn't verify when I put in the exchange settings.

Any suggestions would be brilliant!!
0
iranmatrixCommented:
Leave domain field empty
0
MattTonerAuthor Commented:
Leaving the domain field empty doesn't bring up the verifying error anymore but when I try and connect to mail it comes up with 'Cannot get mail, the connection to the server failed'.
0
MattTonerAuthor Commented:
Found out the problem was to do with the server where 'Forms based authentication' needed to be unticked.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.