?
Solved

Unable to verify Exchange Mail account on iPhone

Posted on 2010-08-17
9
Medium Priority
?
2,026 Views
Last Modified: 2012-05-10
Hi

Ive asked to help a friend set up his e-mails on the iPhone but we are having no joy in getting it connected to the Exchange.

All the information that was given to us is correct but I believe there is some settings on the server which is not verifying the information we are entering to the iPhone.

Will someone be able to tell me what I need to check on the server side of things?

The server and exchange is on 2003 SP2
0
Comment
Question by:MattToner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33455030
0
 
LVL 5

Expert Comment

by:talkinsmak
ID: 33455048
Check the users properties in the EMC and see if he has the ActiveSync policy enabled for his account.  This is located under "Mailbox Features".
Also, if it is an early iPhone and the AS policy does not allow unprovisionable devices you will not be able to connedct.
0
 
LVL 5

Expert Comment

by:talkinsmak
ID: 33455075
Oops, I assumed we were talking about EX2K7.  The link from endital should help out.
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:MattToner
ID: 33455380
I'll get my friend to have a look and see if he can get it working ... will provide feedback ASAP.
0
 
LVL 5

Expert Comment

by:ploftin
ID: 33456165
Keep in mind that verification doesn't have to be successful for it to work.  When I originally setup my iPhone with Exchange, it wouldn't pass verification over SSL, but I continued and it worked fine.  It just wouldn't verify the settings over SSL.
0
 

Author Comment

by:MattToner
ID: 33472873
I followed the guide and according to the test it is all working fine but when I apply the exchange settings onto the iPhone it still comes up with 'Unable to Verify' ... and loading up 'Mail' gives me the unable to connect to server error.

There is no problem accessing OMA on the iPhone/PC but it just wouldn't verify when I put in the exchange settings.

Any suggestions would be brilliant!!
0
 

Expert Comment

by:iranmatrix
ID: 33472889
Leave domain field empty
0
 

Author Comment

by:MattToner
ID: 33473785
Leaving the domain field empty doesn't bring up the verifying error anymore but when I try and connect to mail it comes up with 'Cannot get mail, the connection to the server failed'.
0
 

Accepted Solution

by:
MattToner earned 0 total points
ID: 33796402
Found out the problem was to do with the server where 'Forms based authentication' needed to be unticked.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question