Solved

Unable to verify Exchange Mail account on iPhone

Posted on 2010-08-17
9
2,005 Views
Last Modified: 2012-05-10
Hi

Ive asked to help a friend set up his e-mails on the iPhone but we are having no joy in getting it connected to the Exchange.

All the information that was given to us is correct but I believe there is some settings on the server which is not verifying the information we are entering to the iPhone.

Will someone be able to tell me what I need to check on the server side of things?

The server and exchange is on 2003 SP2
0
Comment
Question by:MattToner
9 Comments
 
LVL 32

Expert Comment

by:endital1097
ID: 33455030
0
 
LVL 5

Expert Comment

by:talkinsmak
ID: 33455048
Check the users properties in the EMC and see if he has the ActiveSync policy enabled for his account.  This is located under "Mailbox Features".
Also, if it is an early iPhone and the AS policy does not allow unprovisionable devices you will not be able to connedct.
0
 
LVL 5

Expert Comment

by:talkinsmak
ID: 33455075
Oops, I assumed we were talking about EX2K7.  The link from endital should help out.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 

Author Comment

by:MattToner
ID: 33455380
I'll get my friend to have a look and see if he can get it working ... will provide feedback ASAP.
0
 
LVL 5

Expert Comment

by:ploftin
ID: 33456165
Keep in mind that verification doesn't have to be successful for it to work.  When I originally setup my iPhone with Exchange, it wouldn't pass verification over SSL, but I continued and it worked fine.  It just wouldn't verify the settings over SSL.
0
 

Author Comment

by:MattToner
ID: 33472873
I followed the guide and according to the test it is all working fine but when I apply the exchange settings onto the iPhone it still comes up with 'Unable to Verify' ... and loading up 'Mail' gives me the unable to connect to server error.

There is no problem accessing OMA on the iPhone/PC but it just wouldn't verify when I put in the exchange settings.

Any suggestions would be brilliant!!
0
 

Expert Comment

by:iranmatrix
ID: 33472889
Leave domain field empty
0
 

Author Comment

by:MattToner
ID: 33473785
Leaving the domain field empty doesn't bring up the verifying error anymore but when I try and connect to mail it comes up with 'Cannot get mail, the connection to the server failed'.
0
 

Accepted Solution

by:
MattToner earned 0 total points
ID: 33796402
Found out the problem was to do with the server where 'Forms based authentication' needed to be unticked.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
This video discusses moving either the default database or any database to a new volume.

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question