Unable to verify Exchange Mail account on iPhone

Posted on 2010-08-17
Last Modified: 2012-05-10

Ive asked to help a friend set up his e-mails on the iPhone but we are having no joy in getting it connected to the Exchange.

All the information that was given to us is correct but I believe there is some settings on the server which is not verifying the information we are entering to the iPhone.

Will someone be able to tell me what I need to check on the server side of things?

The server and exchange is on 2003 SP2
Question by:MattToner
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Expert Comment

ID: 33455030

Expert Comment

ID: 33455048
Check the users properties in the EMC and see if he has the ActiveSync policy enabled for his account.  This is located under "Mailbox Features".
Also, if it is an early iPhone and the AS policy does not allow unprovisionable devices you will not be able to connedct.

Expert Comment

ID: 33455075
Oops, I assumed we were talking about EX2K7.  The link from endital should help out.
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Author Comment

ID: 33455380
I'll get my friend to have a look and see if he can get it working ... will provide feedback ASAP.

Expert Comment

ID: 33456165
Keep in mind that verification doesn't have to be successful for it to work.  When I originally setup my iPhone with Exchange, it wouldn't pass verification over SSL, but I continued and it worked fine.  It just wouldn't verify the settings over SSL.

Author Comment

ID: 33472873
I followed the guide and according to the test it is all working fine but when I apply the exchange settings onto the iPhone it still comes up with 'Unable to Verify' ... and loading up 'Mail' gives me the unable to connect to server error.

There is no problem accessing OMA on the iPhone/PC but it just wouldn't verify when I put in the exchange settings.

Any suggestions would be brilliant!!

Expert Comment

ID: 33472889
Leave domain field empty

Author Comment

ID: 33473785
Leaving the domain field empty doesn't bring up the verifying error anymore but when I try and connect to mail it comes up with 'Cannot get mail, the connection to the server failed'.

Accepted Solution

MattToner earned 0 total points
ID: 33796402
Found out the problem was to do with the server where 'Forms based authentication' needed to be unticked.

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