Posted on 2010-08-17
Everytime my user open Outlook and everytime she opens a email she gets this error
"The add-in 'C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece.dll' could not be installed ..."
I ran Detect and Repair that didn't help
I've done all of this twice and the error kept coming back~~~
To find and delete copies of Extend.dat
Exit Outlook if the program is open.
Confirm that Windows is set to show hidden and system folders.
To show hidden and system folders, read How to make Windows show all files.
On the Windows taskbar, click Start > Search > For Files or Folders.
Under "Search for files or folders named," type the following text:
Click Search Now.
Wait for the search to finish.
Delete all copies of the Extend.dat file.
Restart the computer.
I went into the registry and did this
You may also need to remove some registry keys pointing to the older software. It is recommended to first backup your registry before making changes
The Extend.dat data is found in the Registry at:
Then you will see Symantec Anti-virus plug in. Delete that key that will take it out.
So I removed both applications and ran a clean up for both applications. Reinstalled Outlook 2003 everything was good, waited a couple of days and install Symantec 11.x and the problem is back. I am at my wites end I have been able to fix this error in the past but this one keeps coming back. BTW this is a fresh image on this computer......