?
Solved

vpmsece.dll error

Posted on 2010-08-17
11
Medium Priority
?
1,407 Views
Last Modified: 2013-12-09
Everytime my user open Outlook and everytime she opens a email she gets this error

 "The add-in 'C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece.dll' could not be installed ..."
I ran Detect and Repair that didn't help

I've done all of this  twice  and the error kept coming back~~~

To find and delete copies of Extend.dat
Exit Outlook if the program is open.
Confirm that Windows is set to show hidden and system folders.
To show hidden and system folders, read How to make Windows show all files.
On the Windows taskbar, click Start > Search > For Files or Folders.
Under "Search for files or folders named," type the following text:

extend.dat


Click Search Now.
Wait for the search to finish.
Delete all copies of the Extend.dat file.
Restart the computer.

I went into the registry and did this
You may also need to remove some registry keys pointing to the older software. It is recommended to first backup your registry before making changes

The Extend.dat data is found in the Registry at:

\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions

Then you will see Symantec Anti-virus plug in. Delete that key that will take it out.

So I removed both applications and ran a clean up for both applications.  Reinstalled Outlook 2003 everything was good, waited a couple of days and install Symantec 11.x and the problem is back.  I am at my wites end I have been able to fix this error in the past but this one keeps coming back.  BTW this is a fresh image on this computer......
0
Comment
Question by:MzFire
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +1
11 Comments
 
LVL 5

Expert Comment

by:TechnicallyMaybe
ID: 33456320
There is a problem happening when the Symantec plugin for Outlook gets installed.  It is not possible to determine if it is Outlook or Windows.
Make sure you have all service packs and hotfixes installed for both WIndows and Outlook/Office and then try again.
0
 

Author Comment

by:MzFire
ID: 33488099
Technically all updates on applied but the error keeps coming back
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 33490047
Have you considered uninstalling Symantec from her PC  ? I recommend you don't mess with MS Outlook till you make sure that the main cause is not coming from Symantec it self.
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 

Author Comment

by:MzFire
ID: 33500588
It is Symantec, yes please read the bottom of my post.
" I removed both applications and ran a clean up for both applications.  Reinstalled Outlook 2003 everything was good, waited a couple of days and install Symantec 11.x and the problem is back."
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 33501235
You should uninstall both again and reinstall but when you are about to install symantec choose the advanced installation and untick the plugin for Outlook. I think that will solve it.
0
 
LVL 5

Expert Comment

by:TechnicallyMaybe
ID: 33501284
You'll lose the ability to scan emails as they are received and instead will have to rely on the real-time engine to stop viruses when attachments are opened.
In cases like this, I would install a different AV product on that PC.
0
 

Author Comment

by:MzFire
ID: 33501341
that is not going to work......SEPM which we uses a package to install and when i create the package I am limited to what I can select  because our corporate office set the defaults.  Does anyone know of a fix for this.  I don't want a work around I want to fix it. If not then please close this question.
0
 
LVL 2

Expert Comment

by:aianrnoens
ID: 33658116
This is definitely a problem with symantec.  Since their program is causing the problem I would try contacting their technical support.  I know they usually dont know what they are talking about but since installing another av program is not an option i would try that.  It certanly can't hurt.  Sometimes you get lucky and get a knowledgeable guy.
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 33659989
0
 

Accepted Solution

by:
MzFire earned 0 total points
ID: 33662021
The solution for me  was to upgrade SEPM to 11.0.5002.333 and run detect and repair that did work so I deleted the user profile and NO MORE ERROR.....yeah me!!!!
0
 

Author Comment

by:MzFire
ID: 33662109
Let me be clear just upgrading SEP and running detect and repair DID NOT WORK. Deleting her profile and rebooting and logging back in as the user worked.  The end user is very happpppppy!!!!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Changing a few Outlook Options can help keep you organized!
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question