Polycom PVX problems establishing connection via Cisco 1861 Router

I was on the phone with Polycom, and they say everything is set up fine with the Polycom Software Settings (Polycom PVX 8.0.2) and they said it has to be my Cisco 1861 Router which is the problem.

When I try to connect via the Polycom PVX software (even with the ip address that Polycom Tech gave me to test) I get this error: "Your call could not be completed because the call was routed through an intermediate network that does not service the far site. Contact your network administrator for assistance."

Well I've opened all the ports that the Polycom Tech wanted me to.  Here is a snipit of Cisco 1861 Router:

interface FastEthernet0/0
 ip address XX.XX.XX.XXX 255.255.255.248
 ip nat outside
 ip virtual-reassembly
 speed auto
 full-duplex
 no mop enabled
!
interface FastEthernet0/1/0
 description Connection to LAN
!
interface FastEthernet0/1/1
 switchport access vlan 5
!
interface FastEthernet0/1/2
 shutdown
!
interface FastEthernet0/1/3
 shutdown
!
interface FastEthernet0/1/4
 shutdown
!
interface FastEthernet0/1/5
 shutdown
!
interface FastEthernet0/1/6
 shutdown
!
interface Vlan1
 ip address VV.VV.VV.V 255.255.255.0
 ip nat inside
 no ip virtual-reassembly
!
interface Vlan5
 ip address YYY.YYY.YY.Y 255.255.255.0
 ip nat inside
 no ip virtual-reassembly
!
ip route 0.0.0.0 0.0.0.0 XX.XX.XX.XXX
!
!
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip nat inside source static tcp 10.SS.SS.SS 1723 interface FastEthernet0/0 1723
ip nat inside source static tcp 10.UU.UU.UU 1720 interface FastEthernet0/0 1720
ip nat inside source static tcp 10.UU.UU.UU 1503 interface FastEthernet0/0 1503
ip nat inside source static tcp 10.UU.UU.UU 5060 interface FastEthernet0/0 5060
ip nat inside source static tcp 10.UU.UU.UU 3603 interface FastEthernet0/0 3603
ip nat inside source static tcp 10.UU.UU.UU 389 interface FastEthernet0/0 389
ip nat inside source static udp 10.UU.UU.UU 5060 interface FastEthernet0/0 5060
ip nat inside source static udp 10.UU.UU.UU 1718 interface FastEthernet0/0 1718
ip nat inside source static udp 10.UU.UU.UU 1719 interface FastEthernet0/0 1719
ip nat inside source static tcp  10.UU.UU.UU 1731 interface FastEthernet0/0 1731
ip nat inside source route-map NAT interface FastEthernet0/0 overload
!
ip access-list extended test
!
access-list 101 permit tcp any any range 3230 3237
access-list 101 permit udp any any range 3230 3237


U = The end user with the polycom PVX Software
S = Server
X = External Static IP

I am unfamiliar with setting up NAT's and was wondering what could be the issue. i just thought what I have would work, but it seems as if won't connect.

Any help would be greatly appreciated!

93k20aAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

luc_roySystem AdminCommented:
we went through the same issue with PVX.  It does not like NAT and even when we were able to make it work we was a one way conversation.

You have two bad options with this software, and we found this out after purchasing 30 packages for our sites.

- do not NAT
- Create a VPN connection between the two sites
0
93k20aAuthor Commented:
Found out what it was.  It was the VIPRE Enterprise Edition Firewall on the Server.  Didn't open up all the ports that were needed for Polycom PVX.

But thanks for the help luc roy!

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Peripherals

From novice to tech pro — start learning today.