I am setting up an SFTP account for new user to connect from externally (outside of our network) and drop the files. I was able to test it successfully without any issues.
But when I ask the user to test it they are getting the below error message
"Unable to establish SFTP connection after 3 tries; last error: Password not requested as expected: 0Failed to send file via Transport component"
Any ideas on the cause of this issue?
Since I tested it from my side using SFTP client (filezilla, psftp). I am assuming it is the problem from the user side.
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