No mobile internet in BlackBerry Desktop Manager

A few days ago i plugged in my blackberry 9700 and it came up in desktop manager and mobile internet button showed up on the bottom left of my desktop manager and under tools as an option. There was an update for my phone i updated and rebooted and now when i plug my bb in the screen on the phone will turn black and show it's communicating with my pc then it'll flash and show my background pic then it'll flash and show the black screen again, then it'll flash back to my pic, back and forth a few times before it just shows my background picture. Mobile internet is no longer an option on my desktop manager. I've tried different usb ports and different cables. Any suggestions? I need to tether for work and i don't know why the option isn't even there anymore. It's desktop manager v6 and up to date, my phone is up to date as well.
bb-dm.JPG
MLAN_ConsultingAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SysExpertCommented:
Aren't you using dial up networking to tether ?

Never done this via the Desktop manager.

I would check the help in the manager - maybe the option was moved somewhere else.


0
MLAN_ConsultingAuthor Commented:
There's a way to tether right through desktop manager. In help on the manager it says hit tools and then mobile internet. When I first plugged my device in, the option was right there, but as you can tell from the screen shot it isn't anymore. I've even tried reinstalling DM and same issue. I also got the torch today and same issue so it wasn't the phone. Anyone even seen this before? Or can confirm they have the option there or a workaround?
0
MLAN_ConsultingAuthor Commented:
Even under tools and desktop options right now there's a checkbox that says keep mobile internet active after closing DM. So the option to turn on mobile internet should be right there too. Just weird I don't seem to have that one option.
0
SysExpertCommented:
Uninstall and use a previous version.

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MLAN_ConsultingAuthor Commented:
Thank you
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry

From novice to tech pro — start learning today.