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Adobe form not working with a mac.

Posted on 2010-08-17
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Last Modified: 2012-05-10
I have an Adobe form posted on an internet site.  We are finding that Mac users cannot submit the form.

The form was created using Adobe Acrobat 9 Standard.  When someone fills out the form, they press submit to send it via email using their email client.  It works fine when we test it on our windows desktops.

When a Mac user fills out the form, nothing happens when they press submit.

Any ideas why our form is not working for Mac users?

Regards.
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Question by:eeaccount2
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Karl Heinz Kremer earned 500 total points
ID: 33464724
Using an email submission for a PDF form is a bad idea - and you just experienced one reason why. There are a number of reasons why this is not working on a Mac. The default PDF viewer on a Mac is Preview.app, and it does not support all the features that Reader or Acrobat provide. Another reason could be that the default mail handler is not installed correctly, and Reader does not "know" how to send an email. And so on.

You can run into similar problems on a Windows system as well (e.g. if somebody uses a web based mail client).

The only way you can reliably solve this problem is by submitting the form to a web server. You can use the same server process that you would use for a web form if you select the HTML form submission.

I understand that this requires some retooling on your end, but again, that's the only reliable way to submit forms if you don't have full control over your client's machines (e.g. machines managed by an IT department).
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by:eeaccount2
ID: 33486361
Thanks!

So I can configure my pdf form to save on my web server instead of using the clients email?  I guess I will need to set up a folder on my web server that allows people to update it.

I'll investigate your suggestion.
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