Solved

Adobe form not working with a mac.

Posted on 2010-08-17
2
582 Views
Last Modified: 2012-05-10
I have an Adobe form posted on an internet site.  We are finding that Mac users cannot submit the form.

The form was created using Adobe Acrobat 9 Standard.  When someone fills out the form, they press submit to send it via email using their email client.  It works fine when we test it on our windows desktops.

When a Mac user fills out the form, nothing happens when they press submit.

Any ideas why our form is not working for Mac users?

Regards.
0
Comment
Question by:eeaccount2
2 Comments
 
LVL 44

Accepted Solution

by:
Karl Heinz Kremer earned 500 total points
ID: 33464724
Using an email submission for a PDF form is a bad idea - and you just experienced one reason why. There are a number of reasons why this is not working on a Mac. The default PDF viewer on a Mac is Preview.app, and it does not support all the features that Reader or Acrobat provide. Another reason could be that the default mail handler is not installed correctly, and Reader does not "know" how to send an email. And so on.

You can run into similar problems on a Windows system as well (e.g. if somebody uses a web based mail client).

The only way you can reliably solve this problem is by submitting the form to a web server. You can use the same server process that you would use for a web form if you select the HTML form submission.

I understand that this requires some retooling on your end, but again, that's the only reliable way to submit forms if you don't have full control over your client's machines (e.g. machines managed by an IT department).
0
 

Author Closing Comment

by:eeaccount2
ID: 33486361
Thanks!

So I can configure my pdf form to save on my web server instead of using the clients email?  I guess I will need to set up a folder on my web server that allows people to update it.

I'll investigate your suggestion.
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

One of the questions I get asked again and again is how to validate a field value in an AcroForm with a custom validation script. Adobe provided a lot of infrastructure to do that with just a simple script. Let’s take a look at how to do that wit…
This article is in response to a question here (http://www.experts-exchange.com/Other/URLs/Q_28283850.html) at Experts Exchange. The Original Poster has a scanned signature and wants to make the background transparent so that the signature may be pl…
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now