Cant activate Blackberry since upgrading to Bes Expres 5.02
Posted on 2010-08-17
I upgraded our Blackberry Server Express to 5.02. Since the upgrade, one of the devices has stopped been able to send/receive email and i am no longer able to active devices over OTA or by cable. All the other devices are working fine.
The BES software runs on a 2003 R2 box with Exchange 2010 running on a 2008 box.
When i try and 'Resend service books for the device that is connected to your computer and that you are managing.; i get the error: The BlackBerry Administration Service was unable to activate the device that is connected to your computer. The BlackBerry Administration Service was unable to retrieve activation attributes from the device that is connected to your computer. Check to make sure that a device is connected. Refer to the log files for more information.
Have checked all the permissions and not sure what logs to check