Cannot upgrade Office 2010 from 2007
Posted on 2010-08-17
Hello. I am trying to upgrade one of our users to Office 2010. When I put the cd in, it gives me two options.. Upgrade or customize. I choose upgrade. The install goes all the way to the end of the status bar and then fails returning an initial "2809 internal error has occurred." I hit retry twice and it gives me a 1395 error and rolls the install back.
If I try to do the customize option and select the options I want installed, the exact same thing happens. I have also removed all of Office 2007 and tried to do a fresh install of 2010 but that fails with the same error as well. I Have right clicked the .exe and choose run as admin... that too fails. I am running Win7 32 bit.