Solved

Mail enabled user does not appear in the outlook Glable Address List

Posted on 2010-08-17
8
259 Views
Last Modified: 2012-05-10
Hi Everyone,

I created a new  user on the server running acative directory, exchange 2003 (not dc). Somehow one of three domain controller is never replicate this new user and I could not add her to the profile of outlook running on xp. I rebooted all those three dcs. (email server I rebooted last night) still one dc does not contain this new user under the active directory. Exchange event viewer has a lot of ID 9562 about can not add this user (please see the attachment)

Will someone please help me? Thank you very much for yor help in advance!


evenid-9562.docx
0
Comment
Question by:lgallion
8 Comments
 
LVL 8

Expert Comment

by:ZombieAutopsy
ID: 33456904
How long ago did you create this user?
0
 
LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 33456924
If this issue is only specific with this user, then I would suggest to delete the exchange attributes and then mail enable this user again. This will make sure that all attributes are properly updated.

Also, you can increase the diagnosis logging for Address Book (MSExchange AL)

Good Luck

Shaba
0
 

Author Comment

by:lgallion
ID: 33456968
I just creaed this new user this morning. I recreated her twice. How do I increase disnosis logging?
0
 
LVL 4

Expert Comment

by:Jamie_Wilson
ID: 33456982
Can you log on as the user and authenticate on clients?

Make sure Hide from Exchange Address lists is not Ticked and there is a name display name set

https://w17mma.bay.livefilestore.com/y1mtbFfwH7KSNY4CLDVqo4cL_YJFzLi6jhwUkWWf-VJJIS_DJfCA2ImtJL8zgCAn5qKzWHYDytUrHxy59yqZp917o02LIrm8WCBq0n6KvMD8dct1veWrGmuq705TFtHSXX543xO11UwR8oMWOj-srXxUQ/image[29]%20687815A7.png
0
Promote certifications in your email signature

Has your company recently won an award or achieved a certification? They'll no doubt want to show it off. Email signature images used to promote certifications & awards can instantly establish credibility with a recipient and provide you with numerous benefits.

 
LVL 1

Expert Comment

by:cglatorre
ID: 33457113
It seems like you are having two issues, one is a replication issue between Domain controllers and the other is determining where to create the user (Which DC) in order for you to then add that person to their Outlook profile and ultimately have their name appear in the GAL as soon as possible.

In order to create the new user, I would have connected to the Exchange Server via RDP (console) and then installed the Windows 2003 Administrative Tools to allow you to have access to Active Directory Users and Computers.

Then I would have connected to the DC that holds the FSMO roles and is also a Global Catalog Server.  From there I would then create the new user and then subsequently the mailbox.

If you must force replication, you can do this within Active Directory Users and Computers.  This may not be instantaneous if you are attempting to replicate over a WAN, but if this is all on the LAN of one subnet, it should immediately take.  Again, this is to forcefully replicate DC's.

From within the Exchange System Manager, I would then rebuild the Offline address lists and then attempt to setup that person's Outlook profile.

Again this is very generic if you are doing this all within a LAN.  If this includes WAN connectivity, then the issue is then a bit more convoluted with more items to factor in.
0
 

Author Comment

by:lgallion
ID: 33459437
I ended up forcing replication and everything was fine about that user. Then. I had to created another user a few minutes ago and I had to force replicate again. I think my major problem is domain controller replication and don't know how to fix it ultimately.
0
 
LVL 1

Accepted Solution

by:
cglatorre earned 500 total points
ID: 33464074
Is this over the LAN or over a WAN, like two separate locations?  REPLMON could be used as well as reviewing the event logs on the DC's to determine as to why replication is not happening.  In order to use REPLMON, you need to install the Windows 2003 Support Tools.  I would also make sure that the time is accurate on all Domain Controllers, or else no replication will take place.
0
 

Author Comment

by:lgallion
ID: 33503824
Sorry for the late response! I rebooted all servers and the next morning I created a test user and that account was replicated in no time. I will definitely llearn to how to use REPLMON! Thank each of you for your input!
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Synchronize a new Active Directory domain with an existing Office 365 tenant
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now