Solved

Blue screen on Windows XP 32-BIT

Posted on 2010-08-17
10
351 Views
Last Modified: 2012-05-10
Hi Experts,

  I keep getting blue screens on my windows xp laptop. I don't know where to start to troubleshoot this but i've attached a minidump so maybe somenone can help me?

Mini081610-01.dmp
0
Comment
Question by:frankbustos
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +4
10 Comments
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 33457098
When does the blue screen occur? During the boot process? or is it after Windows has already loaded?
0
 

Author Comment

by:frankbustos
ID: 33457114
after windows has already loaded at times when I try to read something off a cd and at other times when I disconnect from my cisco vpn client.
0
 
LVL 9

Accepted Solution

by:
Timothy McCartney earned 500 total points
ID: 33457155
Try downloading memtest (http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip) and burning it to a CD. After doing so, boot to that CD and use it to test your RAM.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 15

Expert Comment

by:Naser Gabaj
ID: 33457204
Greeting frankbustos,

usually blue screen doesn't come from its own, I'm sure that there is a reason behind it, did you connect a new hardware that cause this or did you install a new software that requires some dll, files that doens't exist, or changing something in the registry...etc

So, you need to provide more info so we can help you.

Anyway check this :

http://www.youtube.com/watch?v=oITxnPGSHvM

It might help you out.

Good luck

Naser
0
 

Expert Comment

by:Kerbear
ID: 33457531
3 thoughts.

1.  Boot to windows and setup to do a check disk on the next boot just in case a bad shutdown has caused hard drive errors.

2.  Bios update?  Have you added any new hardware or updated a driver recently?  The bios may also need an update to work with the updated driver or an update in case the problem is a knows one and a fix to the bios has been implemented.

3.  Lastly you can do this after you make sure one and two are done.  Boot on the windows like you are going to do a fresh install.  Skip the first option to select r and go to the recovery console.  Start a setup.  After it finds the windows directory on the hard drive tell it you want to do a repair of that installation.  It will delete all the windows system files and then copy them fresh off of the CD.  It will not require you to reinstall any programs already installed.  Make sure you have your data backed up before you do this step.

0
 
LVL 3

Expert Comment

by:Lisij
ID: 33458252
every BSOD has an error code on it.
if your computer auto-reboots every time it crashed, disable this option (contr panel - system - advanced - startup and recovery settings - uncheck "automatically restart).
0
 
LVL 30

Expert Comment

by:flubbster
ID: 33458487
Do you have a USB Hub plugged into the pc? The minidump is reporting a usbhub.sys error. You can try going into device manager (make sure all usb devices are unplugged) and deleting all the usb root devices. Reboot the system and xp will re0install them all. Test to see if the repair worked.
0
 
LVL 22

Expert Comment

by:optoma
ID: 33459397
I'm getting oz776.sys which hits on the net point to O2Micro OZ77Cxx USB SmartCard Controller

What make and model of laptop?
Any chipset driver updates available or card reader update?
0
 
LVL 15

Expert Comment

by:Naser Gabaj
ID: 33507782
Greetings frankbustos,

It's almost a week since you asked the Q. Are you still working on this? Was the information provided helpful? Have you found a solution? Do you need more information?

If any of the above answers gave you the solution, please accept his answer with the appropriate grade you see.

Please let us know, we appreciate your reply.

Regards,

Naser
0
 

Author Closing Comment

by:frankbustos
ID: 33507967
I did this memeory test and even though it came back with no errors, I never again got the blue screen?? Weird but that seemed to fixed it.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Are you unable to synchronize your OST (Offline Storage Table) file with Microsoft Exchange Server? Is your OST file exceeding 2 GB size limit? In Microsoft Outlook 2002 and earlier versions, there is a 2 GB size limit for the OST file. If the file …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question