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Blue screen on Windows XP 32-BIT

Hi Experts,

  I keep getting blue screens on my windows xp laptop. I don't know where to start to troubleshoot this but i've attached a minidump so maybe somenone can help me?

Mini081610-01.dmp
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frankbustos
Asked:
frankbustos
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1 Solution
 
Timothy McCartneySYS ADMINISTR I INFRASCommented:
When does the blue screen occur? During the boot process? or is it after Windows has already loaded?
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frankbustosAuthor Commented:
after windows has already loaded at times when I try to read something off a cd and at other times when I disconnect from my cisco vpn client.
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Timothy McCartneySYS ADMINISTR I INFRASCommented:
Try downloading memtest (http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip) and burning it to a CD. After doing so, boot to that CD and use it to test your RAM.
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Naser GabajE&P Software Implementation SpecialistCommented:
Greeting frankbustos,

usually blue screen doesn't come from its own, I'm sure that there is a reason behind it, did you connect a new hardware that cause this or did you install a new software that requires some dll, files that doens't exist, or changing something in the registry...etc

So, you need to provide more info so we can help you.

Anyway check this :

http://www.youtube.com/watch?v=oITxnPGSHvM

It might help you out.

Good luck

Naser
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KerbearCommented:
3 thoughts.

1.  Boot to windows and setup to do a check disk on the next boot just in case a bad shutdown has caused hard drive errors.

2.  Bios update?  Have you added any new hardware or updated a driver recently?  The bios may also need an update to work with the updated driver or an update in case the problem is a knows one and a fix to the bios has been implemented.

3.  Lastly you can do this after you make sure one and two are done.  Boot on the windows like you are going to do a fresh install.  Skip the first option to select r and go to the recovery console.  Start a setup.  After it finds the windows directory on the hard drive tell it you want to do a repair of that installation.  It will delete all the windows system files and then copy them fresh off of the CD.  It will not require you to reinstall any programs already installed.  Make sure you have your data backed up before you do this step.

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LisijCommented:
every BSOD has an error code on it.
if your computer auto-reboots every time it crashed, disable this option (contr panel - system - advanced - startup and recovery settings - uncheck "automatically restart).
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flubbsterCommented:
Do you have a USB Hub plugged into the pc? The minidump is reporting a usbhub.sys error. You can try going into device manager (make sure all usb devices are unplugged) and deleting all the usb root devices. Reboot the system and xp will re0install them all. Test to see if the repair worked.
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optomaCommented:
I'm getting oz776.sys which hits on the net point to O2Micro OZ77Cxx USB SmartCard Controller

What make and model of laptop?
Any chipset driver updates available or card reader update?
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Naser GabajE&P Software Implementation SpecialistCommented:
Greetings frankbustos,

It's almost a week since you asked the Q. Are you still working on this? Was the information provided helpful? Have you found a solution? Do you need more information?

If any of the above answers gave you the solution, please accept his answer with the appropriate grade you see.

Please let us know, we appreciate your reply.

Regards,

Naser
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frankbustosAuthor Commented:
I did this memeory test and even though it came back with no errors, I never again got the blue screen?? Weird but that seemed to fixed it.
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