Solved

Microsoft Smart Card Provider asking for PIN several times when sending signed email

Posted on 2010-08-17
1
4,382 Views
Last Modified: 2012-05-10
I have a user using a CAC card with Windows 7. We are using the built in smart card provider vs ActiveClient and this has been working well for some time now.

Recently though when the user tries to send signed mail from Outlook 2007, he is prompted at least three times for his PIN by the Microsoft Smart Card Provider before finally working. We are sure the PIN number is correct, but its become quite a nuisance to have to enter the PIN so many times.

Can anyone offer any advice in troubleshooting this?

Thanks!
0
Comment
Question by:willp2
1 Comment
 
LVL 28

Accepted Solution

by:
peakpeak earned 500 total points
ID: 33495157
First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista / W7: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now