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UPS not working in Drupal's Ubercart

Posted on 2010-08-17
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Last Modified: 2013-12-13
Please Help.

I have a Drupal 6 site and I've use Ubercart 2 for the store but I can't get the UPS shipping quote to work.

Also is it necessary to have the weight and dimensions set on products?

I get this error message when there is no weight set:

"There were problems getting a shipping quote. Please verify the delivery and product information and try again. If this does not resolve the issue, please call in to complete your order."

And I get the error message below when I add weight and dimensions.

Thank you for your help.
undefined:
Hard 111100: The requested service is invalid from the selected origin.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>removed for this post</AccessLicenseNumber>
  <UserId>removed for this post </UserId>
  <Password>removed for this post</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>03</Code>
  </PickupType>
  <CustomerClassification>
    <Code>04</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber> A9202x </ShipperNumber>
      <Address>
        <City></City>
        <StateProvinceCode>GA</StateProvinceCode>
        <PostalCode></PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>GA</StateProvinceCode>
        <PostalCode>30605</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>GA</StateProvinceCode>
        <PostalCode>30076</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>11</Code>
      <Description>UPS Standard</Description>
    </Service>
    <Package><PackagingType><Code>01</Code></PackagingType><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight></Package></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111100</ErrorCode><ErrorDescription>The requested service is invalid from the selected origin.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

There were problems getting a shipping quote. Please verify the delivery and product information and try again. If this does not resolve the issue, please call in to complete your order.

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Question by:lallen30
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Accepted Solution

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junipllc earned 1500 total points
ID: 33488841
I have limited experience with the UPS module for Uber, but from looking at the XML above I'd guess that you don't have a City set for the shipper origination. I believe that UPS requires a full address for both shipper and receiver in order to find the appropriate price.

That would be where I would start. I know when I ship anything UPS it requires dimensions, weight, and shipper/receiver addresses using their interface, and I think it would translate roughly to Uber as well.

Definitely something that should be solved and posted here, as I'm sure others will, or have, run into the same problem. Let us know if when you tweak the settings if it starts working.

I'll do a little documentation perusal to see if I can find the exact cause in the meantime.

Good luck!

Mike
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LVL 12

Assisted Solution

by:junipllc
junipllc earned 1500 total points
ID: 33488859
Take a look here, at post #3 regarding the three addresses that UPS requires. It's a post from 2008, but it probably applies to your situation as well:

http://www.ubercart.org/forum/module_support/7038/ups_module_default_shipping_address

I'll keep looking.

Mike
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LVL 1

Author Closing Comment

by:lallen30
ID: 33605424
thank you
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