Solved

Trixbox Dial By Name Recording

Posted on 2010-08-17
7
572 Views
Last Modified: 2013-12-21
It is my understanding that with Dial By Name, it should play the voicemail Recorded Name for the particular extension if it is recorded. If not, it will spell out the phonebook name. Is this correct? I have recorded voicemail names for the extensions but only get the name spelled out. Can someone direct me on how to fix this?

Thanks!
0
Comment
Question by:BlakeGriffin
  • 4
  • 3
7 Comments
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33463520
How are you recording the names? You have to log into the voicemailbox, then go to mailbox options to record the proper name.
0
 

Author Comment

by:BlakeGriffin
ID: 33464065
That is what I have done.  When I call extensions I get the recorded name.  However, I don't get the recorded name when using dial by name.
0
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33467207
You've set it up correctly, then.

Unfortunately, Trixbox is a "works or it doesn't" kind of a platform.

Are you using the newest version? Have you tried different versions? Have you ensured that your context is the same everywhere?
0
DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

 

Author Comment

by:BlakeGriffin
ID: 33467228
I dont have the newest version as I had CDR issues with that.  I have one release back.  The contexts has been somewhat confusing to me and I don't fully understand them.  What should I look for in regards to the contexts?
0
 
LVL 32

Accepted Solution

by:
DrDamnit earned 500 total points
ID: 33467288
1. See if the newest version has a correct dial by name directory functionality for debugging purposes. If it does, then we know the version you are using is just flat broken.
2. Contexts is kind of like security groups in Windows, except it is for phones and what they can dial (extensions). So, just make sure that all the phones, extensions (as appropriate) and voicemails are all in the same context. Otherwise, when DBND does the lookup, it won't find any recordings because the context is wrong.
0
 

Author Comment

by:BlakeGriffin
ID: 33467907
Your comments indirectly led me to my issue.....I was using the Phonebook rather than the Directory.  Once I created a misc destination to the phonebook and added that to the IVR, it worked just fine.
0
 
LVL 32

Expert Comment

by:DrDamnit
ID: 33467955
That'll do it!

Glad you found it.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
Although VoiceOver IP has been around for a while, internet connections have only recently become fast enough to provide good call quality. Now, VoIP has become a real option for businesses looking at ways to improve their business model. In this ar…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question