Trixbox Dial By Name Recording

Posted on 2010-08-17
Last Modified: 2013-12-21
It is my understanding that with Dial By Name, it should play the voicemail Recorded Name for the particular extension if it is recorded. If not, it will spell out the phonebook name. Is this correct? I have recorded voicemail names for the extensions but only get the name spelled out. Can someone direct me on how to fix this?

Question by:BlakeGriffin
  • 4
  • 3
LVL 32

Expert Comment

ID: 33463520
How are you recording the names? You have to log into the voicemailbox, then go to mailbox options to record the proper name.

Author Comment

ID: 33464065
That is what I have done.  When I call extensions I get the recorded name.  However, I don't get the recorded name when using dial by name.
LVL 32

Expert Comment

ID: 33467207
You've set it up correctly, then.

Unfortunately, Trixbox is a "works or it doesn't" kind of a platform.

Are you using the newest version? Have you tried different versions? Have you ensured that your context is the same everywhere?
3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.


Author Comment

ID: 33467228
I dont have the newest version as I had CDR issues with that.  I have one release back.  The contexts has been somewhat confusing to me and I don't fully understand them.  What should I look for in regards to the contexts?
LVL 32

Accepted Solution

DrDamnit earned 500 total points
ID: 33467288
1. See if the newest version has a correct dial by name directory functionality for debugging purposes. If it does, then we know the version you are using is just flat broken.
2. Contexts is kind of like security groups in Windows, except it is for phones and what they can dial (extensions). So, just make sure that all the phones, extensions (as appropriate) and voicemails are all in the same context. Otherwise, when DBND does the lookup, it won't find any recordings because the context is wrong.

Author Comment

ID: 33467907
Your comments indirectly led me to my issue.....I was using the Phonebook rather than the Directory.  Once I created a misc destination to the phonebook and added that to the IVR, it worked just fine.
LVL 32

Expert Comment

ID: 33467955
That'll do it!

Glad you found it.

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
VLan and Voice Vlan 5 51
QOS for voice on Wireless Bridge 1 67
How to add a voice mail box: Exchange 2013 Unified Messaging 3 37
Looking to move to a new VOIP company 6 79
The point of this post is to give you a copy/paste installation solution to setting up Asterisk 1.6 on Ubuntu 9.04 (or similar) server. # Setup the system apt-get install subversion apt-get install make apt-get install linux-source kernel-p…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now