Hi, I'm getting extremely frustrated trying to install a network printer on Windows 7 Ultimate Edition 32 bit.
I have followed the same process on two machines so far and everything worked, but this third machine has me beat and unfortunately Microsoft don't appear to offer any help on their website as they assume Windows Update will do everything for you (well it doesn't for network printers).
Here's what I'm trying to do:
1. Under Devices and Printers click Add a printer.
2. Choose Add a network, wireless or Bluetooth printer
3. The "Searching for available printers..." does not find the printer (useless software - it's on the local network!!!) so click "The printer that I want isn't listed".
4. Choose Add a printer using a TCP/IP address or hostname
5. Leave Device type as Autodetect and enter the IP address of the printer, which is 169.254.72.163.
6. It then attempts to determine the type of printer (which it fails to do) and so gives a list of the printer drivers available on Windows 7. Unfortunately my printer is an old HP Deskjet 85g and so it doesn't exist in the list, but that's okay as I can click on the Windows Update button and it will download an extended list of printers. Or at least that's what it did on my other 2 PC's, but not this one, after a few minutes it gives the message:
"Windows was unable to get a list of devices from Windows Update. Please try again later."
So I tried later, then I tried later again.... it doesn't work! (wasted more time trying to figure out why, but gave up).
Now this would suggest there's a problem with Windows Update on this PC, but that's not the case as I've successfully installed many updates, in fact, with it being a fairly new install, the updates seem to be happening regularly.
So, having hit a brick wall with Windows Update I tried to find some drivers online, and found them on the following Microsoft web page:
I downloaded the 1st driver in the list, but haven't a clue how to install it and can't find any information on the Microsoft site on how to do this (I assume the files need to be copied somewhere as they don't include an executable).
Please, please help me to do what Microsoft seem to be trying there hardest to prevent me from doing and setup my printer on a Windows 7 Ultimate machine.
Sorry for the whining but this should be such a simple thing to do (as it was on the other machines) but it has wasted hours of my life.