Solved

Unable to connect to Remote Desktop Services on Server 2008 R2

Posted on 2010-08-17
3
3,838 Views
Last Modified: 2013-11-21
Hello experts.

Thanks in advance for your assistance!

I have installed Server 2008 R2 for Remote Desktop Services and am having a bit of trouble getting the RemoteApp or Remote Desktop Gateway functioning, but it is not clear why.

Here is what has happened so far:

First off, I purchased a SSL certificate from GEO Trust, installed it on the RD server and imported it into the RD Gateway Manager SSL Certificate configuration properties.

In the Session Host Configuration, I selected the certificate in the RDP-TCP properties.

In RemoteApp Manager, both the RD Session Host Server and the RD Gateway are set with “server.domain.com”, which is the name on my SSL certificate.  (On the Digital Signature tab, the correct name is listed as digital signed.)

When I attempt to connect to the RDWeb server I am able to login both internally and externally, and the list of programs display, but when I attempt to run anything I get the message that says “Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. “

I cannot locate any information in any event logs.  Maybe because the information is stored elsewhere?

Does anyone have a suggestion please as to where I should check first to try and fix this?

Thanks very much for your kind consideration.
- Joe
0
Comment
Question by:JOE-BULLITT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 7

Expert Comment

by:grantsewell
ID: 33458967
Turn on success and failure auditing, and verify that the user was authenticated to the RD gateway server successfully. This error can often occur (and is very innocuous) due to incompatible client versions of the RDP control.

Are RD Gateway and RDS installed on the same server or separate? Have you followed the deployment settings? (http://technet.microsoft.com/en-us/library/cc732404.aspx)
0
 

Author Comment

by:JOE-BULLITT
ID: 33460080
Thanks for the suggestion.  Yes, I did complete the deployment checklist and everything seems to be set right.
Do you know if the Windows Firewall needs special configuration?  
0
 

Accepted Solution

by:
JOE-BULLITT earned 0 total points
ID: 33469168
OK.  I finally got it working after removing and re-importing the certificate a few times.  Horray!

But then when I connected and ran a remote app I got a message that the certificate did not match the machine name.

The certificate installed is assigned to "server.domain.com" and the message reports that the server is named "server.domain.local" and it does not match.

So I tried to change the RD Session Host Server Settings to "server.domain.com" but that resulted in a message reporting that "Remote Desktop can't find the computer "server.domain.com".  This might mean that "server.domain.com" does not belong to the specified network.  Verify the computer name and domain that you are trying to connec to."

I ended up adding an entry into the server HOST file and pointed "server.domain.com" to 127.0.0.1 and it works now.

:-)

0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
A safe way to clean winsxs folder from your windows server 2008 R2 editions
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question