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Symantec CMC Smc

Posted on 2010-08-17
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Last Modified: 2013-12-09
On a laptop, a user has just recently begun getting constant "Symantec CMC Smc has encountered a problem and needs to close." I attempted to uninstall via the Add & Remove Programs, however it was not there. I used Norton Removal Tool to get rid of 2 out of 3 error messages. My first intention was to repair, but as this is no longer an option, I wish to get rid of it. Any suggestions?
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Question by:Hughes_
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6 Comments
 
LVL 20

Expert Comment

by:jimmymcp02
ID: 33466466
what symantec product are you using (product name and version) some of the removal tools are either for business or personal.
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Author Comment

by:Hughes_
ID: 33466688
The name Symantec CMC Smc is all I can provide. The software was given to him by his workplace, and since it does not show up in Add & Remove, there's no way for me to tell, that's the only name I see.
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LVL 20

Expert Comment

by:jimmymcp02
ID: 33467094
well..
 
You can try running cleanwipe download it from here.
http://www.experts-exchange.com/Software/Internet_Email/Anti-Virus/Symantec/Q_24355519.html
You will need to rename it using a dos command sorry :) thats the best i could do at that time.
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Author Comment

by:Hughes_
ID: 33467108
Yes, I had just found that moments before you posting it. Got my hands on it, but now I'm getting an SMC.exe failed to execute, then bcmwltry.exe missing dependency.
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LVL 20

Accepted Solution

by:
jimmymcp02 earned 2000 total points
ID: 33467223
it doesnt sound right. you might want to do a scan on your computer it looks like you might have gotten infected with a virus. if you laptop is clean the you will need to get the make and model of your wireless adaptor and download the drivers from the manufacturer.
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Author Closing Comment

by:Hughes_
ID: 33467406
The solution about cleanwipe is correct, and reinstalling the wireless software resolved the issue. Thanks!
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