How do I manually remove the Backdoor.Tidserv.I!inf trojan? Best way to do this!

I need to remove this nasty trojan manually, since Norton cannot remove it.
I need to know a couple of ways to do this!
Who is Participating?
sihtConnect With a Mentor Commented:
I have had success with malwarebytes antimalware. You should run it in safe mode.
download the VIPRE rescue program and install it in safe mode and run the program to clean your system

Use TDSSKiller ( and Malwarebyte's (link given above).

Then follow instructions here:
Will You Be GDPR Compliant by 5/28/2018?

GDPR? That's a regulation for the European Union. But, if you collect data from customers or employees within the EU, then you need to know about GDPR and make sure your organization is compliant by May 2018. Check out our preparation checklist to make sure you're on track today!

JeremySBrownConnect With a Mentor Commented:
Run a temporary file remover...CCleaner is a good one and it's free.

Download Combofix by sUBs.

Before running Combofix, temporary disable any firewall(s) shield(s) prevent any conflicts with Combofix. After Combofix is done scanning, it will create a log, for further instructions, save and paste the results by Attach File, or by Code Snippet so other experts can take a look at it. Once after the log looks clean, you may enable your firewall(s) shield(s) ect. Combofix will disconnect your machine from the Internet. Your Internet connection will be automatically restored just before Combofix completes its scan. If Combofix runs into problems, your Internet connection can be manually restored by restarting your machine.

You'll might need to rename the file before saving to your desktop so it will not be blocked.

Please note: Don't run Combofix in Safe Mode.
farjadarshadConnect With a Mentor Commented:
if you really wanted to do it manually then see the below link

But i would prefer before manually removing them you go with the following

Antivirus (use any one)
1. Eset Nod32
2. Symantec End point
3. Kaspersky
4. Norton 360

Antimaleware and antispyware ( use all of these after updating them)

1. Malewarebytes >>
2. Superantispyware >>
3. Hitmanpro's Surfright >>
4. Hijack this >>         
5. Combofix >>          
6. Bitdefender >>      
7. SPybot                  
8. CCleaner               
9. Registry Cleaner   

now after running all these i would recommend you to go for manual method because above utilities share most of work.

hope this will help you.
noxchoGlobal Support CoordinatorCommented:
Try to run Avira Antivirus on that machine. Norton often misses problems.
I would DL the latest v:
You can run another spyware after malwarebytes. Perhaps Superantispyware or the newer A2
After machine has been cleaned run Ccleaner
to clean up any left over reg entries. Also check the startup programs and delete anything in there that is not needed.

Before you do any of this TURN OFF System Restore! It will make a back up and possibly cause you more headaches.
jazzyarroyoAuthor Commented:
I am trying Vipre rescue scanner, but it scans all drives on computer and it was taking over 4 hrs, so I stopped it......will try malwarebyte next in safemode. I tried it in active regular mode and it did not find anything.
jazzyarroyoAuthor Commented:
Thanks, I think malwarebyte in safe mode solved the problem, also I will try some of the other ideas.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.