Cisco UC520 does not direct to operator after auto-attendant
Posted on 2010-08-17
I just setup a replacement UC520 for a damaged one last week. We always had the same model, so when it went bad, i just copied the config and tried to load it back on the new UC520.
Problem i have now is that when callers call from outside, they can reach the auto-attendant, they can equally dial by name or by extension number, but when they prewss zero (for operator) they are disconnected from the call..
Any thoughts on this?