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Have you setup the operator? <br />
You may have had the old operator point to a custom made file which you might have missed copying back onto the UC520.<br />
Check the config and find the file it points to and then make sure it exists
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Have you setup the operator?
You may have had the old operator point to a custom made file which you might have missed copying back onto the UC520.
Check the config and find the file it points to and then make sure it exists

<div>
can i have any pointers as to how to know which file is for the operator. I suspect this might be the issue, because even the auto-attendant message goes to the default cisco message.
</div>


can i have any pointers as to how to know which file is for the operator. I suspect this might be the issue, because even the auto-attendant message goes to the default cisco message.

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Post the config as a file (hide any external IP's and remove the crypto key) so i can take a look
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Post the config as a file (hide any external IP's and remove the crypto key) so i can take a look

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A cisco tac guy had to help me reconfigure my cue as I had corrupted it before. Thanks guys
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A cisco tac guy had to help me reconfigure my cue as I had corrupted it before. Thanks guys

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<div class="content wysiwyg-content">
Hi Guys,<br />
<br />
I just setup a replacement UC520 for a damaged one last week. We always had the same model, so when it went bad, i just copied the config and tried to load it back on the new UC520. <br />
<br />
Problem i have now is that when callers call from outside, they can reach the auto-attendant, they can equally dial by name or by extension number, but when they prewss zero (for operator) they are disconnected from the call..<br />
<br />
Any thoughts on this?<br />
<br />
Thanks
</div>
</div>


Hi Guys,

I just setup a replacement UC520 for a damaged one last week. We always had the same model, so when it went bad, i just copied the config and tried to load it back on the new UC520. 

Problem i have now is that when callers call from outside, they can reach the auto-attendant, they can equally dial by name or by extension number, but when they prewss zero (for operator) they are disconnected from the call..

Any thoughts on this?

Thanks

Cisco UC520 does not direct to operator after auto-attendant

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.