Solved

Need help making sense of Webpage error details

Posted on 2010-08-17
2
544 Views
Last Modified: 2012-08-13
A user is getting this error when accessing a CPA Australia webpage, and I've been unable to determine exactly what is causing the error.  

This is the error:

"Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E; Tablet PC 2.0)
Timestamp: Wed, 18 Aug 2010 02:14:43 UTC


Message: 'top.window.opener.flashInstalled' is null or not an object
Line: 97
Char: 2
Code: 0
URI: http://myonlinelearning.cpaaustralia.com.au/scripts/WebObjects.dll/fileserver.woa/f/A8vwIlqbTfv7sEzBGeFjF2x1dQtmqrTNNG4-e1BNkIWwVX3w4BE49RQa2SM7C9c8ibEVKsKopWOB1HhylSocqHe676THAhioyOTTX4bslWabXTGhXKbyaH4OCSYn*BTwkco*PDEeEP66ajA0eGsbeeL-18ulUYyTr7MjC7nm0G*x8aCyuIZR71NedQKGiM5o/js/course.js  "

Any advice on the cause of this error would be much appreciated.
0
Comment
Question by:hlbmj
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 5

Accepted Solution

by:
truromeo4juliet earned 125 total points
ID: 33461112
function initialise()
{
      courseStartTime = new Date().getTime();

      if (top.window.opener.flashInstalled == 1) <<----------------LOOK HERE-----------------------
            flashInstalled = true;

      LMSPresent = top.window.opener.LMSPresent;
      preloadImages();
      findBaseURL();
      if (web)
      {
            if (!LMSPresent)
            {
                  dbTracking = top.window.opener.dbTracking;
                  loginName = top.window.opener.loginName;
            }
            else
            {
                  trackingData = top.window.opener.trackingData;
            }
      }

      continueInit()
}

It's stating that the sub-sub-sub-sub object "flashInstalled" was never given a value prior to that function executing. It needs to be defined somewhere prior to that code executing.

Here's the information on the browser your user is getting:
Internet Explorer 8.0 on Windows NT 6.1 (Windows 7) with Microsoft dot NET installed, versions 2.0.50727, 3.5.30729, 3.0.30729 and 1.1.4322, as well as InfoPath v.3 MS Office Component, Microsoft Office Live Meeting, Microsoft Tablet Service v.2.0 and Microsoft-Windows-Security-Licensing-SLCC component.

Now, if he's the only person getting it, he could have MS Office installed with Debugging turned on in his browser, which would trigger debugging attempts at websites he attempts to visit. Most browsers don't have this feature enabled by default,  unless you install something like Office 2003 Professional or Enterprise that has an HTML editor or code debugger built in. This feature can be turned off in the Internet Explorer Advanced Settings. He will need to:

Open IE -> Click "Tools" -> Click "Internet Options" -> Go to "Advanced" (tab) -> then the 4th Item in "Browsing" should say "Disable Script Debugging" ... make sure that is CHECKED to disable it ... hope that fixes it.
0
 

Author Closing Comment

by:hlbmj
ID: 33461169
awesome, thanks mate.  i speak some greek of that variety, so to speak, but not enough to have made sense of that. cheers.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Visual Studio 2013  Distorts Chrome Browser 2 191
LMS Tracking Survey Result 1 53
Code Manager | Snippits 2 93
transfer content to new site design 7 49
Turn A Profile Picture Into A Cartoon Using Photoshop And Illustrator This tutorial will teach you how to make a cartoon style image out of a regular picture. I have tried to keep the tutorial as simple as possible. I used Adobe CS4 for this tuto…
This article provides a case study on how our local youth baseball league deployed a new website, including the platform selection, implementation and benefits to the league.
The purpose of this video is to demonstrate how to make a WordPress Site faster and smaller in size by cleaning up the database. This will be demonstrated using a Windows 8 PC. Plugin WP Optimize will be used. Go to your WordPress login page. T…
The purpose of this video is to demonstrate how to set up basic WordPress SEO. This will be demonstrated using a Windows 8 PC. The plugin used will be WordPress SEO by Yoast. Go to your WordPress login page. This will look like the following: myw…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question