Solved

Need help making sense of Webpage error details

Posted on 2010-08-17
2
530 Views
Last Modified: 2012-08-13
A user is getting this error when accessing a CPA Australia webpage, and I've been unable to determine exactly what is causing the error.  

This is the error:

"Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E; Tablet PC 2.0)
Timestamp: Wed, 18 Aug 2010 02:14:43 UTC


Message: 'top.window.opener.flashInstalled' is null or not an object
Line: 97
Char: 2
Code: 0
URI: http://myonlinelearning.cpaaustralia.com.au/scripts/WebObjects.dll/fileserver.woa/f/A8vwIlqbTfv7sEzBGeFjF2x1dQtmqrTNNG4-e1BNkIWwVX3w4BE49RQa2SM7C9c8ibEVKsKopWOB1HhylSocqHe676THAhioyOTTX4bslWabXTGhXKbyaH4OCSYn*BTwkco*PDEeEP66ajA0eGsbeeL-18ulUYyTr7MjC7nm0G*x8aCyuIZR71NedQKGiM5o/js/course.js  "

Any advice on the cause of this error would be much appreciated.
0
Comment
Question by:hlbmj
2 Comments
 
LVL 5

Accepted Solution

by:
truromeo4juliet earned 125 total points
ID: 33461112
function initialise()
{
      courseStartTime = new Date().getTime();

      if (top.window.opener.flashInstalled == 1) <<----------------LOOK HERE-----------------------
            flashInstalled = true;

      LMSPresent = top.window.opener.LMSPresent;
      preloadImages();
      findBaseURL();
      if (web)
      {
            if (!LMSPresent)
            {
                  dbTracking = top.window.opener.dbTracking;
                  loginName = top.window.opener.loginName;
            }
            else
            {
                  trackingData = top.window.opener.trackingData;
            }
      }

      continueInit()
}

It's stating that the sub-sub-sub-sub object "flashInstalled" was never given a value prior to that function executing. It needs to be defined somewhere prior to that code executing.

Here's the information on the browser your user is getting:
Internet Explorer 8.0 on Windows NT 6.1 (Windows 7) with Microsoft dot NET installed, versions 2.0.50727, 3.5.30729, 3.0.30729 and 1.1.4322, as well as InfoPath v.3 MS Office Component, Microsoft Office Live Meeting, Microsoft Tablet Service v.2.0 and Microsoft-Windows-Security-Licensing-SLCC component.

Now, if he's the only person getting it, he could have MS Office installed with Debugging turned on in his browser, which would trigger debugging attempts at websites he attempts to visit. Most browsers don't have this feature enabled by default,  unless you install something like Office 2003 Professional or Enterprise that has an HTML editor or code debugger built in. This feature can be turned off in the Internet Explorer Advanced Settings. He will need to:

Open IE -> Click "Tools" -> Click "Internet Options" -> Go to "Advanced" (tab) -> then the 4th Item in "Browsing" should say "Disable Script Debugging" ... make sure that is CHECKED to disable it ... hope that fixes it.
0
 

Author Closing Comment

by:hlbmj
ID: 33461169
awesome, thanks mate.  i speak some greek of that variety, so to speak, but not enough to have made sense of that. cheers.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Intrasite icons that launch citrix 8 84
importing  maven Project 5 258
Renaming file after uploading in Coldfusion 4 222
How does Amazon build their pages? 3 66
When deciding to adopt any help desk solutions many factors should be explored before taking decisions. This will change from business to another but in general there are some kind of rule of thumb. Here are some quick tips: Do we need only ticket…
This article provides a case study on how our local youth baseball league deployed a new website, including the platform selection, implementation and benefits to the league.
The purpose of this video is to demonstrate how to reset a WordPress password if you are locked out and cannot reset the password. A typical use would be if you cannot access the email to which WordPress would send the password recovery email to…
The purpose of this video is to demonstrate how to Import and export files in WordPress. This will be demonstrated using a Windows 8 PC. Go to your WordPress login page. This will look like the following: mywebsite.com/wp-login.php : Click on Too…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now