Solved

Intermittent Loss of Connection to Exchange Server

Posted on 2010-08-18
9
620 Views
Last Modified: 2012-05-10
Environment:  Windows Server 2003 & Exchange Server 2003 SP1 servers; Windows XP SP2 & Outlook 2003 clients.

I have 2 users out of a possible 80 who constantly complains there loose connection to the exchange server, they will be working in outlook/calender and will get a message ""lost connection to exchange server "  After a minute or two, everything goes back to working just fine, this can happen 2-3 times a day, Are you able to give me some advise as to what I can check on thier local machines before getting our Network Engineers to investigate traffic on the switches in the office.
0
Comment
Question by:craigleenz
9 Comments
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 33462566
Upgrade exchange to SP2 as a first step.

0
 

Author Comment

by:craigleenz
ID: 33462585
as mentioned, this only seems to effect 2 out of a possible 80 staff,
your point noted, that's in our future plans.
0
 
LVL 2

Expert Comment

by:aamsoh
ID: 33462626

First try to figure out that, only the outlook get disconnecting or their pcs get disconnecting from network?
0
 

Author Comment

by:craigleenz
ID: 33462687
specifically thier outlook,
they not running outlook in cached mode, do you think turning this on will make a difference?
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 2

Expert Comment

by:aamsoh
ID: 33462753
I don't think that it will affect to the connection disconnection.
0
 
LVL 6

Expert Comment

by:expone
ID: 33462918
Turning on cached mode may not affect to the Exchange disconnections, however it may enable your users using Outlook without interruptions (because it's cached).
Also, have you maybe installed Outlook (Office) 2003 Service Pack 3?
0
 
LVL 3

Expert Comment

by:Nanders81
ID: 33464200
Have you checked the power saving options on the clients PC:s? Take a closer look at the power saving option on the clients network card, that could lead to this kind of problems...

Network Connections -> Local Area Connection -> Properties -> Configure -> Power Management
Uncheck "Allow the computer to turn off this device to save power".

0
 

Author Comment

by:craigleenz
ID: 33468609
thanks Nanders81, already unchecked that option...
0
 

Accepted Solution

by:
craigleenz earned 0 total points
ID: 33507274
I turned on cached mode in outlook and this made all the difference....
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
Find out what you should include to make the best professional email signature for your organization.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now