[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Intermittent Loss of Connection to Exchange Server

Posted on 2010-08-18
9
Medium Priority
?
635 Views
Last Modified: 2012-05-10
Environment:  Windows Server 2003 & Exchange Server 2003 SP1 servers; Windows XP SP2 & Outlook 2003 clients.

I have 2 users out of a possible 80 who constantly complains there loose connection to the exchange server, they will be working in outlook/calender and will get a message ""lost connection to exchange server "  After a minute or two, everything goes back to working just fine, this can happen 2-3 times a day, Are you able to give me some advise as to what I can check on thier local machines before getting our Network Engineers to investigate traffic on the switches in the office.
0
Comment
Question by:craigleenz
9 Comments
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 33462566
Upgrade exchange to SP2 as a first step.

0
 

Author Comment

by:craigleenz
ID: 33462585
as mentioned, this only seems to effect 2 out of a possible 80 staff,
your point noted, that's in our future plans.
0
 
LVL 2

Expert Comment

by:Aamir Sarfaraz
ID: 33462626

First try to figure out that, only the outlook get disconnecting or their pcs get disconnecting from network?
0
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

 

Author Comment

by:craigleenz
ID: 33462687
specifically thier outlook,
they not running outlook in cached mode, do you think turning this on will make a difference?
0
 
LVL 2

Expert Comment

by:Aamir Sarfaraz
ID: 33462753
I don't think that it will affect to the connection disconnection.
0
 
LVL 6

Expert Comment

by:expone
ID: 33462918
Turning on cached mode may not affect to the Exchange disconnections, however it may enable your users using Outlook without interruptions (because it's cached).
Also, have you maybe installed Outlook (Office) 2003 Service Pack 3?
0
 
LVL 3

Expert Comment

by:Nanders81
ID: 33464200
Have you checked the power saving options on the clients PC:s? Take a closer look at the power saving option on the clients network card, that could lead to this kind of problems...

Network Connections -> Local Area Connection -> Properties -> Configure -> Power Management
Uncheck "Allow the computer to turn off this device to save power".

0
 

Author Comment

by:craigleenz
ID: 33468609
thanks Nanders81, already unchecked that option...
0
 

Accepted Solution

by:
craigleenz earned 0 total points
ID: 33507274
I turned on cached mode in outlook and this made all the difference....
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Office 365 has multiple features and services which are specially designed to help businesses to reduce their dependence on on-premises IT resources. It also offers great flexibility and enhanced security. But like any other data, Office 365 mailbo…
Organisation is organized in a pattern to flow the day to day business, every application and system is interdepended on each other and when very important “Exchange Server downtime” happened.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

608 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question