Link to home
Start Free TrialLog in
Avatar of mcduffieit
mcduffieit

asked on

Windows 7 google update installation failed with error 0x8004071c

I am getting the follwoing error when I try to install google earth on a Win 7 Machine:

Windows 7 google update installation failed with error 0x8004071c
Avatar of Adrian Cantrill
Adrian Cantrill
Flag of Australia image

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State

modify 'ImageState'  delete the value
or

Alternatively,

1. Press the Windows Key
2. Type CMD in the 'Search programs and files' input box
3. Once the CMD command is highlighted in the start menu, press and hold CTRL + SHIFT + ENTER
4. Select Yes on the user account control dialog
5. Paste the following at the command prompt:

reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State /v ImageState /t REG_SZ /d "" /f
Avatar of mcduffieit
mcduffieit

ASKER

I have tried this but the same error persist
Same thing has happened to number of other users running Windows 7.
http://www.google.com/support/forum/p/earth/thread?tid=4aaf89c85977b3ce&hl=en

Suggest thread this thread then do following steps:
1) try to uninstall GE in Add/Remove Programs list
2) download GE from advanced setup
  From this page uncheck 'Allow Google Earth to automatically install recommended updates'
  http://earth.google.com/intl/en/download-earth-advanced.html

tried the above ?
i tend to find the auto updater (the thing that runs with standard installs ) is buggy at best.
Download and run the Windows Installer CleanUp Utility at http://support.microsoft.com/kb/290301 maybe worth a try.
Did you restart after the registry changes before running the install again?
ASKER CERTIFIED SOLUTION
Avatar of mcduffieit
mcduffieit

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial