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Windows 7 google update installation failed with error 0x8004071c

Posted on 2010-08-18
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Last Modified: 2012-05-10
I am getting the follwoing error when I try to install google earth on a Win 7 Machine:

Windows 7 google update installation failed with error 0x8004071c
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Question by:mcduffieit
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by:woolnoir
ID: 33464589
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State

modify 'ImageState'  delete the value
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by:woolnoir
ID: 33464597
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by:woolnoir
ID: 33464605
or

Alternatively,

1. Press the Windows Key
2. Type CMD in the 'Search programs and files' input box
3. Once the CMD command is highlighted in the start menu, press and hold CTRL + SHIFT + ENTER
4. Select Yes on the user account control dialog
5. Paste the following at the command prompt:

reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\State /v ImageState /t REG_SZ /d "" /f
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Author Comment

by:mcduffieit
ID: 33464640
I have tried this but the same error persist
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Expert Comment

by:woolnoir
ID: 33464665
Same thing has happened to number of other users running Windows 7.
http://www.google.com/support/forum/p/earth/thread?tid=4aaf89c85977b3ce&hl=en

Suggest thread this thread then do following steps:
1) try to uninstall GE in Add/Remove Programs list
2) download GE from advanced setup
  From this page uncheck 'Allow Google Earth to automatically install recommended updates'
  http://earth.google.com/intl/en/download-earth-advanced.html

tried the above ?
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by:woolnoir
ID: 33464673
i tend to find the auto updater (the thing that runs with standard installs ) is buggy at best.
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by:woolnoir
ID: 33464683
Download and run the Windows Installer CleanUp Utility at http://support.microsoft.com/kb/290301 maybe worth a try.
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Expert Comment

by:KeeBlitz
ID: 33464804
Did you restart after the registry changes before running the install again?
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Accepted Solution

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mcduffieit earned 0 total points
ID: 33464895
Turned UAC on, rebooted and it installed
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