Salesforce.com; what is the best way to display/capture a list of questions and answers and tie it to accounts?
Posted on 2010-08-18
I have a list of questions (5 to 10 of them) I would like our customer service reps to answer for each account in salesforce.com. What is the best way to accomplish this?
Here is an example; Stated reason for using our products within your corporate strategy? A text box would be provided for the CSR’s to enter the answer.
This is basically a survey each CSR is completing for each account they own.
Thanks in advance,