Solved

How to enable click to call with Cisco Call Manager Express

Posted on 2010-08-18
7
2,500 Views
Last Modified: 2012-05-10
Good day,

I would like to enable click to call using Call Manager Express- is this possible? I am working off of this guide but I am not certain how to access the Cisco Unified Communications Call Manager in order to activate the web dialer service.

Step 1Select Cisco Unified Serviceability > Tools > Service Activation.
Step 2Select the Cisco Unified Communications Manager server from the server drop-down list.
Step 3In CTI Services, check Cisco WebDialer Web Service.
Step 4Select Save.

Can you please point me in the right direction? Is Unified COmmunications Manager a seperate product then CME and CUE?

THanks

0
Comment
Question by:Graycon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
7 Comments
 
LVL 13

Expert Comment

by:luc_roy
ID: 33494034
No click to call is not for Call Manager Express.  It's a Call Manager program.

Call Manager Express is a router pased aplication and Call Manager is server based.  CME is limited in the applications you can add to it.
0
 
LVL 3

Accepted Solution

by:
shameer2000611 earned 500 total points
ID: 33518766
u can use click to call with cme.

Cisco unified call connector for Microsoft windows will help you out on this.

see the below link
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html
0
 
LVL 13

Expert Comment

by:luc_roy
ID: 33520846
This is different then Click to Call.  What you are talking about is installing a full Cisco Unified CallConnector Server.
0
 
LVL 3

Expert Comment

by:shameer2000611
ID: 33523309
if he really need tht ,this is the only option
0
 
LVL 13

Expert Comment

by:luc_roy
ID: 33523470
sure is
0

Featured Post

Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In the hope of saving someone else's sanity... About a year ago we bought a Cisco 1921 router with two ADSL/VDSL EHWIC cards to load balance local network traffic over the two broadband lines we have, but we couldn't get the routing to work consi…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question