Blackberry enterprise server express

I am running Blackberry enterprise server express I have added a new phone to the system and the user is getting duplicate emails. This phone is new out of the box, is thier a setting I may have hit.
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SysExpertConnect With a Mentor Commented:
remove the user, wipe the phone and try again.

also check that there is no forwarding of emails from another address

I hope this helps !
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