Outlook 2007 freezes on load
Posted on 2010-08-18
Whenever Outlook 2007 is run it simply freezes during loading, before even asking for the username & password.
I know the mailbox works, as I`ve been able to create the profile on another machine & load it in another Outlook. As well as: the user is currently solely using their Blackberry device.
What I`ve tried:
Running outlook.exe /safe
Running in safemode makes no difference, it freezes at exactly the same time.
Running outlook.exe /resetnavpane
It runs a "repair" & then when I run Outlook again after that it still freezes in the same place.
Create a new profile with the same mailbox details
From Control Panel -> Mail I am able to create a new profile, nor problem. Only difference when loading Outlook is that the "Choose Profile" box pops up... Immediately after selecting a profile (either the new or old) it hangs exactly the same.
Doing a system restore
Currently in the process of trying to see if this changes anything.
Any further troubleshooting or advice would be appreciated.
Windows XP Pro
Office 2007 - Small Business
MS Exchange Mailbox