Windows 7 Network Printer Error
Posted on 2010-08-18
We have a WIN7 Professional 32bit workstation where we successfully installed a Ricoh MP C3300 network printer. Printer shows as ready, all properties are available yet when we attempt to print a test page we get a pop up window saying "Windows Explorer has stopped working" and then the box closes along with the printers window as well . Same thing happens regardless of print application attempted (Notepad, Office 2007 Word, etc).
We have Symantec Endpoint Protection installed on the network but a 64 bit Win 7 machine prints to the same printer fine and all other XP Pro machines print to the same printer as well and they too have the Symantec Endpoint Protection installed.
Any assistance is appreciated. Thanks.