Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 838
  • Last Modified:

Pop3 Outlook to Exchange 2007 keeps prompting for username and password on certain clients

Hi Guys,
We have a uk based Exchange 2007 server that is connected to by Outlook clients globally using Pop3 (Their choice of connection, not mine) and although the majority are fine we have a few users in another country that it keeps asking for the username and password every five minutes. I have setup a laptop with one of the users accounts in the UK and this works fine so i would say it's a location specific issue however they say that their Internet connection is stable unless they're connecting to anything on the UK server. Also it appears that OWA seems to work fine.
Any ideas on what to check on this ?

Thanks
0
Netexperts
Asked:
Netexperts
1 Solution
 
Justin OwensITIL Problem ManagerCommented:
Have you done any QoS sniffing between your offices?  How does the remote office connect to the UK home?
0
 
Will SzymkowskiSenior Solution ArchitectCommented:
Have you tried to get the user to use the "Stored Usernames and Passwords"?
- Open control panel
- Click User Accounts
- Click Advance Tab, Click Manage Passwords Button
- Click add button and put in the users credentials
0
 
B HCommented:
i doubt this is a location problem unless they have some high-end router that filters pop3 traffic (unlikely)

more likely than not, their using the wrong format of the username... please confirm if they are using the format of "domain\username"
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

 
NetexpertsAuthor Commented:
Thanks, i've changed the credential manager bits and this made no difference and also added domain\username but also didn't resolve it.
The error message says 'Task user@domain.com - receiving reported error (0x80042108) Outlook cannot connect to your incoming POP3 e-mail server
0
 
NetexpertsAuthor Commented:
I've also tried to Telnet through 110 and this connects fine however if i try and enter User "username" it then returns -ERR command is not valid in this state.
Not sure if this helps
0
 
NetexpertsAuthor Commented:
Addition:
I've installed SMTP onto the server (clutching at straws) and i can now connect through TELNET successfully and log onto the maibox. However whatever config i try on Outlook it still fails.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Tackle projects and never again get stuck behind a technical roadblock.
Join Now