Windows 7 does not see all directory-listed printers when searching using Add a Printer

Hi

We just set up a new Windows Server 2008 R2 print server in our office with printers listed in AD. We have an Active Directory domain w/Windows Server 2003 domain controllers. We have 2 other Windows Server 2003 print servers whose printers are also listed in AD. We have XP and Windows 7 clients. Our server was finished last week, all printers are shared on the network and listed in the directory, they show up in AD just fine when searching printers so I know they got listed correctly.

Here's my problem: When our users of Windows 7 go to Devices and Printers, and click Add a Printer at the top, then choose Add a Network, Wireless, or Bluetooth printer, Windows 7 says "searching for available printers" and shows a list. However, only the printers shared on the 2003 print servers show up in the list, the ones shared from 2008 do not. However, if I go to "the printer that I want isn't listed" at the bottom and search the entire directory, they show up fine. It's very strange.

This problem is specific to all Windows 7 clients and also to other 2008 servers in our domain. I'm trying to figure out what dictates that initial search list and I'm trying to find out why my 2008 server printers are not showing up in this list. Windows XP seems to default to searching the entire directory for printers, so our XP users do not have a problem finding directory listed printers.

Any suggestions would be great, this is driving me insane. Thanks!
LVL 2
Mike_BrodeurAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

insightcomputingCommented:
Open Advanced sharing settings by clicking the Start button , and then clicking Control Panel. In the search box, type network, click Network and Sharing Center, and then, in the left pane, click Change advanced sharing settings.

Click the chevron  to expand your current network profile.

Click Turn on network discovery, and then click Save changes.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
0
Mike_BrodeurAuthor Commented:
I turned network discovery on for both my Win7 system and our 2008 print server, but the printers still don't show up. I also re-published the printers to the directory. No change. Am I not waiting long enough after enabling network discovery?
0
pcfreakerCommented:
Hello,
I found this solution online
 http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/f46361ef-7d20-42fd-a8ad-69713f18b1bc
I have done this but after many steps and trial and failure testing.
Let me know if you need any help.
Rgds.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

James HaywoodCommented:
AD problems are usually DNS related, check your DNS logs and run some tests with nslookup
0
Mike_BrodeurAuthor Commented:
@pcfreaker I tried the steps outlined in that document, it didn't help. Thanks for the tip though.

@hhaywood000 Everything communicates fine, the printers are published in AD and are seen fine by XP clients and 2003-based servers, so 2008 was able to publish the printers in AD without issue, and they show up in Win7 after searching the entire directory, just not the initial "searching for printers" dialog box
0
Ivano ViolaSystem AdministratorCommented:
There is a group policy that sets the number of printers shown which defaults to 20 printers.

gpedit.msc
Computer config
Admin templates
Printers
Add Printer Wizard - Network scan page (Managed Network)

Enable this and setup the types of printers you want to display.

There is also a group policy in there that allows you to remove the security prompt when downloding the driver for the printer. "Point and Print Restrictions"

Hope this helps.

1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mike_BrodeurAuthor Commented:
Ivanoviola, you are the MAN! That is exactly what did it.

Thanks!!
0
Mike_BrodeurAuthor Commented:
Hit the nail right on the head, worked the first time I tried it.
0
Ivano ViolaSystem AdministratorCommented:
Great! Came across the same problem a few months back. Drives you nuts but then seems easy in the end.

0
OCCUCommented:
Printer will also show up if you hit the button "The Printer i want wasn't listed" and then "Find a printer in the directory, based on location or feature". You will then see a directory screen that looks similar to XP and all shared printers should be listed.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.